• Job Description

  Req#: A1403-25-1?language=en&page=1167&sort=publicationDateDesc

  Job summary

  Our friendly, small, training practice is based in Borstal.

  We are looking for a committed, loyal and hard working individual to join our friendly senior team.

  Borstal Village Surgery prides ourselves in putting patient care at the forefront of our practice. The practice maintains a strong and robust safeguarding procedures and will require the successful candidate to have an enhanced DBS check when starting employment.

  Experience working in a primary care setting is desirable.

  We will train and support the right candidature and would be happy to have an informal chat if required.

  Only successful candidates for an interview will be contacted.

  Main duties of the job

  The role will be managing all aspects of a primary care.

  Including claims, administrative and secretarial support, insurance reports, QOF related topics, ES & DES services, etc.

  About us

  We are small friendly training practice based in Borstal , Rochester, Kent

  Our team is loyal, committed and supportive of all members at Borstal Village Surgery.

  We are very proud to put all our patients' care at the forefront of all our work and services.

  Details

  Date posted

  25 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A1403-25-1

  Job locations

  25 Wouldham Road

  Borstal

  Rochester

  Kent

  ME1 3JY

  
  

  Job description

  Job responsibilities

  Part time Senior Management Care Coordinator Job Description

  Reports to:Senior GP

  JOB PURPOSE

  The core purpose of this role is to support the practice's commitment to deliver integrated, patient-centred care, responsive to the needs of our local population. The post holder will be a key member of the senior management team, working collaboratively with colleagues to provide holistic and coordinated care to our patient community.

  JOB SUMMARY

  The post holder will be responsible for the co-ordination and delivery of patient centred care to ensure the achievement of key health and welfare objectives the practice.

  KEY RESPONSIBILITIES:

  • Serve as the contact point, advocate and informational resource for patients, care teams, family /caregivers and community resources where indicated, responding with empathy and respect.
  • Support the practice to deliver on quality metrics such as QOF, KPIs and locally commissioned enhanced services.
  • Contribute to practice capacity, access and improvement projects to meet the primary care network requirements.
  • Support other management team members, i.e. holiday cover etc.
  • Completion of insurance reports and regular claims etc.
  • Ensure ARRs claims are submitted in a timely manner and are kept within an annual budget.
  • Maintain and monitor registers for Vulnerable Adults, Safeguarding Adults and Children, Veterans, LAC etc .
  • Maintain standards and policies across the practice in relation to compliance for CQC
  • To be actively aware of reception, administration and secretarial workloads and cover when required.
  • To organise meetings e.g. clinical/practice , which will include minute taking and dissemination of minutes
  • Ensure staff trainings are updated and keep robust staff folders
  • To comply with timely parameters in relation to The Medicine Management Team
  • To carry out risk assessments when required
  • To identify and action data quality issues.

  COLLABORATIVE WORKING RELATIONSHIPS

  The post holder will recognise the valuable contributions of other colleagues within the organisation and their role to patient care. The ability to work effectively as a member of a team is essential. The post holder must also recognise personal limitations and refer to more appropriate colleague(s) when necessary.

  TRAINING AND DEVELOPMENT

  • Complete all mandatory training.
  • Actively participate in annual appraisals.

  COMMUNICATION

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Recognise individuals needs for alternative methods of communication and respond accordingly.

  CONFIDENTIALITY

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the network or individual practices as business organisations. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  EQUALITY AND DIVERSITY

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

  HEALTH AND SAFETY / RISK MANAGEMENT

  The post-holder must always comply with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the Practices Incident Reporting System. The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

  QUALITY

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet patients needs.
  • Effectively manage their own time, workload and resources.

  Please note: This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties

  Job description

  Job responsibilities

  Part time Senior Management Care Coordinator Job Description

  Reports to:Senior GP

  JOB PURPOSE

  The core purpose of this role is to support the practice's commitment to deliver integrated, patient-centred care, responsive to the needs of our local population. The post holder will be a key member of the senior management team, working collaboratively with colleagues to provide holistic and coordinated care to our patient community.

  JOB SUMMARY

  The post holder will be responsible for the co-ordination and delivery of patient centred care to ensure the achievement of key health and welfare objectives the practice.

  KEY RESPONSIBILITIES:

  • Serve as the contact point, advocate and informational resource for patients, care teams, family /caregivers and community resources where indicated, responding with empathy and respect.
  • Support the practice to deliver on quality metrics such as QOF, KPIs and locally commissioned enhanced services.
  • Contribute to practice capacity, access and improvement projects to meet the primary care network requirements.
  • Support other management team members, i.e. holiday cover etc.
  • Completion of insurance reports and regular claims etc.
  • Ensure ARRs claims are submitted in a timely manner and are kept within an annual budget.
  • Maintain and monitor registers for Vulnerable Adults, Safeguarding Adults and Children, Veterans, LAC etc .
  • Maintain standards and policies across the practice in relation to compliance for CQC
  • To be actively aware of reception, administration and secretarial workloads and cover when required.
  • To organise meetings e.g. clinical/practice , which will include minute taking and dissemination of minutes
  • Ensure staff trainings are updated and keep robust staff folders
  • To comply with timely parameters in relation to The Medicine Management Team
  • To carry out risk assessments when required
  • To identify and action data quality issues.

  COLLABORATIVE WORKING RELATIONSHIPS

  The post holder will recognise the valuable contributions of other colleagues within the organisation and their role to patient care. The ability to work effectively as a member of a team is essential. The post holder must also recognise personal limitations and refer to more appropriate colleague(s) when necessary.

  TRAINING AND DEVELOPMENT

  • Complete all mandatory training.
  • Actively participate in annual appraisals.

  COMMUNICATION

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Recognise individuals needs for alternative methods of communication and respond accordingly.

  CONFIDENTIALITY

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the network or individual practices as business organisations. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  EQUALITY AND DIVERSITY

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

  HEALTH AND SAFETY / RISK MANAGEMENT

  The post-holder must always comply with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the Practices Incident Reporting System. The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

  QUALITY

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet patients needs.
  • Effectively manage their own time, workload and resources.

  Please note: This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties

  Person Specification

  Knowledge and Skills

  Essential

  • Good interpersonal and communication skills
  • Ability to support and cover staff
  • Good timekeeping
  • Flexibility

  Desirable

  • Basic IT skills

  Qualifications

  Essential

  • Good standard of education

  Experience

  Desirable

  • Experience of working in a primary care setting or
  • Experience of working in a GP Practice

  Person Specification

  Knowledge and Skills

  Essential

  • Good interpersonal and communication skills
  • Ability to support and cover staff
  • Good timekeeping
  • Flexibility

  Desirable

  • Basic IT skills

  Qualifications

  Essential

  • Good standard of education

  Experience

  Desirable

  • Experience of working in a primary care setting or
  • Experience of working in a GP Practice

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Borstal Village Surgery

  Address

  25 Wouldham Road

  Borstal

  Rochester

  Kent

  ME1 3JY

  
  

  Employer's website

  https://www.borstalvillagesurgery.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Borstal Village Surgery

  Address

  25 Wouldham Road

  Borstal

  Rochester

  Kent

  ME1 3JY

  
  

  Employer's website

  https://www.borstalvillagesurgery.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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