• Job Description

  Req#: 117724

  REQ ID: 117724
  JOB TITLE: Senior Case Management Advisor
  SALARY: £38,600 - £47,000
  POSTING END DATE: 16.10.23
  LOCATION: Solihull

  
  Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

  
  WHAT TO EXPECT
  
  You will be working in collaboration with 2 other Senior Case Management Advisors to drive the delivery of a range of Case Management activities to all functions based on site.
  
  You will use your Employee Relations/Case Management knowledge to provide insight and lead on Case Management activities and projects.
  
  This is an exciting time to join the team, with this role providing the opportunity to work in partnership with local management and Trade Unions to support the delivery of critical business priorities.

  KEY ACCOUNTABILITIES AND RESPONSIBILITIES
  
  

  • Lead a team to coordinate and deliver HR Case Management support, focused on the resolution of cases, to support the business to meet strategic objectives (attendance; engagement) for multiple areas.
  • Act as a point of escalation for Case Management Advisors and line management to resolve complex cases.
  • Make recommendations on appropriate case outcomes through applying sound judgment and based on appropriate risk analysis and employment law knowledge.
  • Coach and develop a team of Case Management Advisors.
  • Build and maintain effective relationships with key stakeholders in the wider HR community and the business to ensure that service and process objectives are delivered efficiently, and escalated cases are resolved.
  • Work alongside the other Senior Case Management Advisors to manage particularly complex and/or sensitive cases. This may involve either managing these cases and/or coaching and supporting other Case Management Advisors.

  
  WHAT YOU'LL NEED
  

  • Effective organisation and coaching skills, with the ability to engage and support the Case Management Advisors and operational managers
  • Experience of stakeholder management and networking skills
  • Capable of working to process deadlines and able to prioritise workload
  • A good communicator with the ability to communicate complex ideas
  • An effective team player, actively develops and supports team members
  • Ideally will have employment law knowledge and experience e.g. Employment Tribunal preparation, TUPE delivery.
  • Experience of Managing a small team would be desirable
    

  SO WHY US?

  Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

  This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

  Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

  JLR is committed to equal opportunity for all.

• About the company

  Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, and is a British multinational automotive company which produces luxury vehicles and sport utility vehicles.

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