• Job Description

  Req#: 71394

  Job Description

  Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine, as a Senior Citrix Engineer for our Information Technology department. This is a remote, work from home opportunity and you may be based outside of the greater Chicagoland area.

  The Citrix Engineer helps administer day-to-day operations of key system environment(s). Assists in the design, administration, analysis, evaluation, troubleshooting, and documenting of complex existing technology systems (e.g., technical platforms, such as the Citrix systems, XenApp, Storefront, and PVS environments, etc.). Assists with more complex testing and analysis of all elements of the systems’ capabilities. Understands the business impact of events and decisions made relating to system changes/enhancements. Helps make decisions and determine policy to maximize system availability.

  Essential Job Functions

  • Responsible for all activities related to Citrix system administration including XenApp 7.15 for 10,000+ customers, Storefront 7.15, NetScaler, Provisioning Services (PVS), and User Profile Management (UPM) for 18,000+ customers
  • Remote PC upgrades, migrations, and patching to all Citrix hosts in dev/test/prd/dr environments
  • Citrix-support tickets from customers via service now
  • Application updates in Citrix for MS Office, clinical applications, and Epic Hyperspace/Hyperdrive
  • Analyzes causes of issues, or problems and takes necessary corrective action
  • Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization
  • Maintains and upgrades hardware and software including technical architecture related to hardware and basic network connectivity
  • Monitors and maintains continuity with system software licensing and maintenance agreements
  • Implements system enhancements that will improve the reliability and performance of the systems
  • Establishes/recommends policies on system use and services.
  • Responsible for design, support, and implementation of Disaster Recovery and High Availability plans
  • Acts as resource for other System Engineers and mentors less experienced System Engineers
  • Has responsibility for purchase justification
  • Stays current with system technology and trends

  Required Qualifications

  • BS or BA degree, Computer Science, Engineering, or equivalent education, training or work experience
  • Five or more years Programming or System Administration experience
  • Skilled and experienced with any or all the following hardware: HPE and/or UCS blades systems, VMware and Windows Operating systems
  • Detailed understanding of networking/distributed computing environment concepts
  • Understanding of Volume and Data administration not limited to stripping, concatenation and RAID concepts
  • Detailed understanding of performance and tuning not limited to memory and storage
  • Independent problem-solver. Sorts through issues and conducts comparative analysis of multiple solutions (i.e., skilled in problem analysis; pays very close attention to detail)
  • Able to work in a team environment or independently
  • Excellent listening and organizational skills with emphasis on detail and follow-through
  • Able to organize and delegate tasks, coordinate projects and be willing to advise others
  • Skilled in project management and work plan development and implementation
  • Effective oral and written communication skills and interpersonal skills

  Preferred Qualifications

  • Project Leader training preferred
  • Advance degree (Masters) preferred

  Position Details

  • Job Type/FTE: Full-Time
  • Shift: Day
  • Job Location: Remote
  • Unit/Department: IT Technology Services
  • CBA Code: Non-Union

  Must comply with UCMC’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

  Why Join Us

  We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

  UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

  UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

  Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

• About the company

  UChicago Medicine provides superior health care in a compassionate manner, ever mindful of each patient's dignity and individuality.

Notice