Job Classification:

Operations - Insurance Operations

At Prudential, we make lives better by solving the financial challenges of our changing world. Bring your experience and unique insights to a collaborative culture focused on meeting our customer needs! Enabling Solutions is transforming our Enterprise-wide operating model to be a customer-obsessed organization that inspires all our employees to be bold and better in all that we do. The Enabling Solutions Fulfillment organization is seeking a Senior Claims Examiner in our Pension Risk Transfer Life & Retirement Claims team. The successful candidate will be accountable for the experience of the beneficiary and annuitant as they navigate key critical death & retirement claims transactions and help to move claims into good order by verbal and written communication. The candidate will be expected to interpret and calculate benefits according to contractual provisions, procedures, and federal and state regulations.

Key Responsibilities:

• Creating a fast, accurate, and seamless experience for the beneficiary and annuitant.
• Communicating to our beneficiaries and annuitants in a professional manner, both verbal and written to bring claims into good order
• Determining the good order of requirements and processing the claim
• Apply procedures and interpret contractual provisions
• Calculation of benefits

• Participate in projects as needed

Qualifications:

• Available to work overtime on short notice
• Ability to work in a fast-paced environment

• Annuity experience is a plus, but not a requirement
• Mathematical experience is a plus, but not a requirement
• Ability to build strong relationships with your team and leaders
• Exceptional verbal and written communication skills
• Detail oriented and intermediate Excel skills
• Impeccable organization, time management, and problem-solving skills

Additional Requirements:

This position will work virtually, therefore new hires must be able to provide the following & all new hires who work remotely will be held accountable to these standards:

• Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.
• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers.
• Quiet area in your home with minimal distractions and noise free.
• Reliability and Dependability throughout our extensive training program is required

RSRPRUD

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $44,500.00 to $66,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.