• Job Description

  Req#: R-137160

  Senior Claims Manager

  Competitive starting salary

  
  We have an exciting opportunity for a Senior Claims Manager to join our Financial Lines claims team, in a key role with responsibility for the claims portfolio and teams specialising in Financial Institution claims, as well as supporting across Management Liability, Crime and W&I lines of business.

  We are looking for someone with great experience in these business lines, who can bring technical expertise in complex claim management, as well as the ability to develop future talent and create a market leading claims proposition.

  
  A bit about the job:

  • Ownership & management of large and complex claims across business lines, delivering technical excellence to achieve favourable outcomes.

  • Developing a leading customer proposition and delivering on the Aviva values through claim service and client relationships.

  • Working closely with underwriting, product, actuarial and risk management teams to drive business synergy, sharing claim and industry insights.

  • Supporting the growth of the Financial Lines business, through new/renewal business propositions and helping develop insurance products to meet emerging customer needs.

  • Leading the Financial Lines claim handlers, supervising work product, developing talent and future capabilities, and providing technical & performance oversight.

  
  Skills and experience we’re looking for:

  • In-depth knowledge and experience of handling complex FI, Crime and ML claims.

  • Understanding legal and regulatory requirements and risks across these business lines.

  • Proven experience of developing strong external relationships and delivering commercial acumen to balance technical claim handling with customer excellence.

  • London Market and/or legal practice experience in Financial Lines claims in a primary capacity.

  • Ability to coach and mentor less experienced members of own team and wider teams.

  What you’ll get for this role:

  Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Competitive starting salary (depending on location, skills, experience, and qualifications)

  • (depending on skills, experience, and qualifications)

  • Bonus opportunity – 12% of annual salary - Actual amount depends on your performance and Aviva’s

  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

  • Brilliantly supportive policies including parental and carer’s leave

  • Flexible benefits to suit you, including sustainability options such as cycle to work

  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

  • We take your wellbeing seriously with lots of support and tools

  Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

  Aviva is for everyone:

  We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

  Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

  We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

  To find out more about working at Aviva take a look here

  We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

  We’d love it if you could submit your application online. If you require an alternative method of applying, please give Matthew Drew a call on 0121 234 7664 or send an email to matthew.drew@aviva.com.

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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