Valentino
SENIOR CLIENT ADVISOR (Montaigne) H/F
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Job Description
- Req#: 8702
- Master the Client Journey;
- Create Customer emotion and desire;
- Engage existing and prospect clients as per weekly plan defined by Store Management;
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
- Focus on development and retention of existing clients, recruitment of new and potential ones;
- Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
- Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints);
- Ensure product good maintenance, replenishment on the floor;
- Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
- Respect administration and operations procedures;
- Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
We are currently seeking a highly motivated SENIOR CLIENT ADVISOR (H/F) with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our Brand and our Product.
Responsibilities will include:
Client
Operations and VisualThe Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
About the company
1929121 Valentino SpA is an Italian luxury fashion house founded in 1960 by Valentino Garavani and part of Valentino Fashion Group.