• Job Description

  Req#: R_2407_9241

  About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

  The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

  It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

  What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

  A Senior Commercial Bid Manager has two primary functions. The first is content creation and quality control on all client-facing materials, specializing in written content in the form of proposals, case studies, presentation decks, website content, and other similar deliverables. The second function is people management, ensuring continuous skills growth, high performance, and quality output of the Commercial Bid Team.
  
  Like the CBM, the Senior CBM also works with Sales and Client Services on growth opportunities to ensure the evolving quality of client-facing outputs delivered by the entire team; a smooth and effective output creation and communication process; and a transparent system of accountability, timelines, best practices, and coordination within and beyond the Sales Development Team (particularly with the functional departments)

  Org Structure

  • This role reports to the Director of Commercial Bid Management.

  • This role directly handles the team’s Commercial Bid Managers.

  • This role’s primary stakeholders are the Sales, Client Services Teams, Service Lines and key Senior Leaders.

  People Management

  • In charge of assessing, onboarding, training, and continuously upskilling of all Commercial Bid Managers (including new hires)

  • Developing the skill sets, key strengths, and tailor-fit growth plans of each Commercial Bid Manager assigned to the Senior CBM through regular individual/group training sessions, 1-on-1 mentoring, subscriptions to specialized classes, and personalized sessions with other critical stakeholders within or beyond the Integrated Marketing Team

  • Assigning cases, special projects, and miscellaneous revenue-generating requests and deliverables based on each Commercial Bid Manager’s availability, strengths, and/or general affinity

  • Partnering with key stakeholders within the Integrated Marketing Team (Accounts, Strategy & Insights, Creatives, and PR) to plan and subsequently implement key content deliverables directly related/relevant to revenue generation

  • Enforcing timelines, work scope, and output expectations from requestors and external stakeholders, accomplished through continuous planning, communication, and possible pushbacks

  End-to-End Project/Deal Management

  • In charge of writing, design overwatch, overall management, and cross-department coordination of key high-value (“must-wins”) client-facing content and deals in the form of proposals, presentation slides, case studies, vertical/service line web pages, and other forms of revenue-generating sales materials.

  • Monitoring and auditing all client-facing output accomplished by the Commercial Bid Managers, ensuring the highest relevancy, quality, and accuracy before submission to the stakeholder/s.

  • Working closely with Sales and Client Services stakeholders (primarily Vice Presidents), with each Bid Manager assigned to a specific Industry or Service Line, ensuring that all output checkpoints, scheduled content drafts, and output deadlines are met.

  • Consistently enhancing and innovating all client-facing materials (proactive or otherwise) and information databases to craft output that’s always a step ahead of the competition.

  • Conceptualizing and implementing innovative content solutions or new ways to present existing content to enhance client-facing materials.

  Leadership

  • Inspiring and empowering the Commercial Bid Managers in continuously improving their output and communication with stakeholders through an innovative, leadership, and growth mindset.

  • Delegating effectively to balance both spikes and dips in workload.

  • Managing and leading the Commercial Bid Managers in all relevant checkpoints and cross-department communication during each project/deal/bid.

  • Pushing back, compromising, and/or outright rejecting project requests that are out-of-scope, unfeasible, and generally improper.

  • Continuously enforcing best practices and quickly addressing potential problem areas within the team, both from a deal and people-interaction perspective.

  • Upholding the standards of professionalism and accountability within the team.

  Key Skills and Experience

  • Seven years of experience in technical writing, creative writing, or proposal management

  • Mastery of the English language in both writing and speech

  • Possesses a Bachelor’s degree in a relevant and related discipline

  • Experienced in effectively leading a team of supervisors and/or managers in a high-performance, heavily time-bound setting

  • Has exceptional interpersonal skills

  • Has excellent organizational, negotiation, and leadership skills

  • Outstanding critical thinking and problem-solving skills

  • Has an advanced creative thinking and problem-solving mindset

  • Strong communications, interpersonal, discernment, and general negotiation skills

  How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

  
  DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

  We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

• About the company

  TaskUs is a fast growing tech-enabled BPO company, delivering customer support, AI operations and content security services to power innovative companies.

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