At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Communications Consultant in Customer Service as part of Cards & Merchant Services (CMS). Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Provide strategic counsel and communications support for the team
Plan, write, edit, and coordinate publication of internal communications and readiness materials for customer service employees related to Consumer Lending product initiatives; materials may leverage multiple channels including email and internal websites
Consult and collaborate with leadership, product managers and other internal business partners to identify communication objectives, plans, and designs to ensure successful execution of assigned deliverables
Transform complex information and details into simplified and easy-to-understand product content
Offer insights and influence decision-making based on risk or reputational matters
Partner closely with other communicators to identify connection points and leverage best practices, including coordinating LOB communications for dual-report/dotted-line communications where applicable
Provide technical writing support for internal communications as needed.

Required Qualifications:

4+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

2+ years of financial services experience
Experience applying Wells Fargo Style Guide and brand standards
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of communications development in financial services industry
Experience presenting information in a manner that persuades, educates, and enhances understanding at all levels
Ability to negotiate, influence, and collaborate to build successful relationships
Solid creative and strategic thinking skills
Ability to analyze complex issues and solve problems
Experience with change management
Ability to work in a fast paced deadline driven environment
Strong organizational, multi-tasking, and prioritizing skills
Results-oriented focus – a resourceful and industrious self-starter
Strong attention to detail and accuracy skills
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Experience developing compelling content and leveraging multiple channels for creative storytelling

Job Expectations:

This position is not eligible for Visa Sponsorship
This position offers a hybrid work schedule

Job Locations:

2150 W. Pinnacle Peak Rd, Phoenix, AZ
800 S Jordan Creek Parkway, West Des Moines, IA
7711 Plantation Rd, Roanoke, VA
5201 W. Amelia Earhart Dr. Salt Lake City, UT
1525 W WT Harris Blvd Charlotte, NC
4101 Wiseman Blvd, San Antonio, TX

Required locations for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.

Posting End Date:

12 Mar 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Senior Communications Consultant

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