• Job Description

  Req#: 24912

  Who are we?

  Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.

  What will you do?

  The Senior Communications Manager will lead internal and external communications for its newly established Fintech cluster. You have a diverse and versatile skill set and can think strategically yet also work tactically. You have created and executed multi-channel (digital, print, events, PR, social media, Everlytic email platform, internal SharePoint and MS Teams) communications strategies, and are comfortable working with early-stage products and companies. You enjoy the challenge of navigating ambiguity and thrive in an entrepreneurial environment. You can coordinate news, ideas, and communications strategy across multiple business units to both support those businesses but also drive the overall Fintech cluster communications objectives. You have excellent, adaptive writing skills. You thrive in a team of passionate and driven people, who are not afraid to ask the tough questions, and who care about doing things well. You are comfortable engaging with senior executives across the cluster, to understand their communications needs and their business functions, and to support their internal staff communications and culture growth – in some cases, establishing these from scratch.

  Core Outputs/Tasks

  Strategy Development & Implementation:

  • Develop inspiring and engaging internal and external communications strategies to position the Sanlam Fintech cluster in line with the vision of the cluster and the Group strategy.
  • Implement action plans for both internal and external communications ensuring an on-going presence, through high-quality engaging communication, positioning Sanlam Fintech both internally and externally.
  • Ensure that all internal and external communications reinforce the company's brand identity and values.
  • Develop and maintain a consistent & unique tone of voice across all communication channels.
  • Develop and maintain the cluster’s executive profiles internally and externally.

  Policy and Procedure Management:

  • Establish and maintain all communications policies and procedures.
  • Ensure internal communication channels effectively support the Group’s messaging needs in a credible and engaging manner, appropriate to the cluster.
  • Support Human Capital teams to ensure effective communication of HR-related matters, as needed.

  Stakeholder Engagement:

  • Foster and manage relationships with key internal stakeholders across all businesses and partnerships.
  • In partnership with Human Capital, engage staff through initiatives like employee engagement, volunteerism, and brand ambassadorship.
  • You have a good network in the PR community appropriate to the products, services, expertise, and vision of the cluster.
  • Manage and engage third-party agencies and internal design teams to deliver on the communications strategy.

  Monitoring and Evaluation:

  • Assess the impact of both internal and external communications strategies on the business and brand's reputation and in internal culture, and report back.
  • Evaluate the effectiveness of communication strategies and adjust where necessary.

  Crisis Management:

  • Assist in executing the Crisis Communications strategy as needed.

  Budget Management:

  • Oversee both internal and external communications budgets.

  Role Requirements

  Qualifications:

  • Bachelor’s degree in Marketing, Communications, Public Relations, Journalism, or a related field.

  
  Experience:

  • 5-10+ years’ experience working as an internal and external communication manager.
  • Demonstrated ability in developing and executing successful communication strategies and building brand reputation.
  • Experience in crisis communication management.
  • Relevant experience within the Financial Services and tech industries will be an advantage.

  Build a successful career with us

  We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

  Core Competencies

  Being resilient - Contributing through others

  Collaborates - Contributing through others

  Cultivates innovation - Contributing through others

  Customer focus - Contributing through others

  Drives results - Contributing through others

  Turnaround time

  The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

  Our commitment to transformation

  The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

• About the company

  As one of the largest financial services groups in South Africa, Sanlam provides insurance, investment, financial planning & retirement advice to individuals, businesses & institutions.

Notice