• Job Description

  Req#: JR-1017054

  This position is part of the

  Administrative Professional (Employee Group)

  One of Canada’s leading comprehensive universities and a Top Employer in Hamilton- Niagara, and named one of Canada’s Best Employers compiled by Forbes and Statista , Brock University is an inclusive, welcoming campus community that offers a wide range of unique career opportunities for those with passion, energy and expertise . We’re looking for team members who want to help us continue to deliver an exceptional student experience, perform impact-driven research and generate life-changing breakthroughs for our world. Ignite new possibilities for your career. Break through at Brock.

  Post End Date:

  Note to all candidates: This posting will close at 12:01 am on the date listed .

  January 8, 2024

  A Day in the Life…

  Reporting to the Manager of Conference Services, the Senior Conference Coordinator is responsible for planning and organizing the smooth execution of conferences and event services across Brock University. In addition, the incumbent will optimize the development and implementation of marketing and communication plans and promotional materials to increase sales in support of the achievement of annual departmental revenue targets.

  As the Senior Conference Coordinator, you will:

  • Provide input and participate in the development and implementation of a proactive marketing plan to promote conferences of various sizes;
  • Coordinate the development, monitoring, and maintenance of a suite of compelling conference package options and services that can be used to engage prospective conference/event clients as part of the sales process;
  • Build a strong network of prospective and current clients to develop a steady pipeline of conferences and events using marketing activities including direct marketing, online marketing, tradeshows, and cooperative marketing initiatives;
  • Coordinate and facilitate all on-site conference/event logistics including, but not limited to, conducting site tours, room booking, space & equipment set-up, and food services to ensure a positive conference experience for guests;
  • Address and resolve conflict and/or client concerns that staff or clients bring forward, ensuring high-quality client service;
  • Conduct post-event evaluations to determine how future events could be improved, including surveying clients to determine satisfaction;
  • Provide leadership to student staff, including assigning tasks, scheduling, supervising, coaching, mentoring, and motivating to develop a client-centered culture;
  • Ensure the student staff comply with University policies, procedures, and guidelines;
  • Coordinate all financial transactions for each conference, including developing and managing appropriate files on each group, preparing individual and master invoices, following up on delinquent receivables, and reconciling finances;
  • Prepare reports and documents to inform metrics reporting, budget preparation, sales projections, and departmental projects;
  • Provide input and participate in the development, implementation, and evaluation of Conference Service policies, processes, and standard operating procedures.

  What you need to Succeed…

  • An undergraduate degree in a relevant discipline, or the equivalent combination of education and experience;
  • 5+ years of relevant work experience in an area such as retail, hospitality, conference and event planning, or customer service experience;
  • 3+ years of supervisory experience;
  • Strong computer competency, including knowledge of Microsoft Office;
  • Experience providing high-quality customer service;
  • Effective budgeting and record-keeping skills;
  • Ability to identify and act upon emergencies in a fast-paced environment;
  • Exceptional customer service skills and the ability to build plans to exceed customer expectations;
  • Effective verbal and written communication skills, with the ability to articulate ideas and persuade others to achieve common outcomes;
  • Demonstrated ability to meet deadlines and propose approaches to improve outcomes;
  • Demonstrated project management skills and the proven ability to independently design, implement, manage, lead and execute multiple projects simultaneously.

  Preferred or Asset Skills:

  • Knowledge of Brock’s facilities, services, contracts, and policies around the use of space;
  • Certified Management Professional (CMP) designation;
  • CPR and First Aid certified.

  Salary and Benefit Information

  • Job Grade (L), Salary Scale ($62,580-$107,280)*;
  • Target Hiring Range: $62,580 - $ 70,000
  • This position includes full comprehensive benefits including tuition waiver.

  *The salary range indicated is representative of all positions evaluated at this level. Actual salary is determined by assessing related skills, experience, internal equity and market competitiveness, subject to available budget.

  Applicants are required to upload a resume and cover letter as part of the application process.

  Brock University is actively committed to diversity and the principles of Employment Equity and invites applications from all qualified candidates. Women, Aboriginal peoples including those who identify as members of First Nations, Inuit and Métis Peoples, members of visible minorities and racialized groups, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ) persons are encouraged to apply. We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, as outlined in the Employment Accommodation Policy https://brocku.ca/policies/wp-content/uploads/sites/94/Employment-Accommodation-Policy.pdf . Please advise: talent@brocku.ca to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially.

  It is Brock University’s policy to give consideration to qualified internal applicants.

  We appreciate all applications received; however, only candidates selected for an interview will be contacted.

  Learn more about Brock University by visiting www.brocku.ca

• About the company

  Brock University is a public research university in St.

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