• Job Description

  Req#: JR231193
  Employer Industry: Healthcare Services
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Work remotely with a flexible schedule
  - Comprehensive benefits package including medical, dental, and vision coverage
  - Paid time off and tuition support for ongoing education
  - Matched retirement plans for team members working 32+ hours per pay period
  - Collaborative work environment that values your input and contributions
  
  What to Expect (Job Responsibilities):
  - Implement standardized patient and agent flow processes across hospitals and contact centers
  - Partner with subject matter experts to design and deploy solutions that improve operational efficiency
  - Conduct on-site visits for planning, implementation, and quarterly sustainability reviews
  - Lead committees and facilitate meetings including training and retrospectives
  - Analyze data to identify opportunities, resolve complex issues, and ensure high levels of patient satisfaction
  
  What is Required (Qualifications):
  - Master’s degree in Healthcare Administration (MHA) or Business Administration (MBA)
  - Proven experience in data and opportunity analysis, Lean methodology, and change management
  - Experience leading operational process improvements
  - Strong analytical and technical aptitude
  - Excellent communication, organizational, and strategic planning skills
  
  How to Stand Out (Preferred Qualifications):
  - Certifications in Lean Six Sigma (Yellow, Green, or Black Belt)
  - Experience with Clarity reporting and RPA build
  - Background in developing pro forma documentation
  
  #HealthcareServices #StrategicInitiatives #RemoteWork #CareerGrowth #HealthcareInnovation
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, more than 4,000 Mercy Clinic physicians and advanced practitioners and 40,000-plus co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, and Mercy Virtual commercially serve providers and patients from coast to coast.

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