Are you a creative thinker with a passion for developing innovative content strategies that help drive revenue and enhance brand recognition? Join our team and make an impact.

As a Senior Content Management Associate within the Commercial Banking Sales division of our Commercial and Investment Bank, you will play a crucial role in ensuring the accuracy and compliance of product sales materials, proposals, and various content across multiple platforms. Your efforts will contribute to generating new revenue and retaining existing clients. You will oversee administrative functions within the team’s Workfront system, manage project details for content review cycles, upload new or updated content to various content management systems, and handle the team’s mailbox. You will independently manage content projects from inception to completion, ensuring content is validated for accuracy, compliance, and proper positioning within our content management system.

Job Responsibilities

• Collaborate with subject matter experts to manage and enhance standard content for client-facing documents, including RFPs and product sales materials, across multiple content management systems
• Oversee content review cycles to ensure regular updates and maintain content accuracy
• Handle ad hoc updates and corrections to content as needed
• Make independent decisions guided by established policies and practices
• Demonstrate advanced knowledge of assigned products and a broad understanding of all treasury services products and processes
• Work closely with subject matter experts to create and manage content effectively

Required Qualifications, Capabilities and Skills

• 3+ years of experience in sales, implementation, or support of treasury management or commercial card services, or equivalent experience in technical, business, or proposal writing in banking/treasury services products. A college degree (BA or BS) is required
• Proven experience in content management.
• Excellent business writing, communication, grammar, interpersonal, and organizational skills.
• Ability to coordinate work across multiple product teams and partners to drive progress.
• Strong ability to interact, influence, and communicate effectively at all organizational levels.
• Proficiency in Microsoft Word and PowerPoint at an intermediate to advanced level.
• High level of independence, energy, and integrity, with respect for diverse opinions and styles, and accountability.

Preferred Qualifications, Capabilities and Skills

• Understanding of Workfront administration and reporting features.
• Project management skills are a plus.
• In-depth knowledge of treasury services or commercial card products and services.
• Experience with Adobe Experience Manager.