• Job Description

  Req#: R-023560
  Role and Scope of Position:
  Under minimal supervision, assist the facility management team in ensuring that client facility needs and mailroom operations are successfully met

  Essential Functions:

  Mailroom:

  • Plans, supervises and schedules daily activities of mailroom personnel
  • Prepares and maintains delivery schedule for all couriers and mail clerks
  • Ensures pick-up and delivery of inter-company mail to various PSNH locations in accordance with pre-determined schedule
  • Supervises the sorting and preparation of mail between scheduled deliveries
  • Coordinates special requests for pick-ups and deliveries other than those regularly scheduled
  • Coordinates Iron Mountain submittals and retrievals
  • Schedules regular maintenance on vehicles used by couriers, making necessary arrangements for substitute vehicles when needed
  • Ensures that all work and activities comply with Company policies and practices and are performed in a safe and efficient manner.
  • Provides training to and instructs others within the department; Plans, schedules and reviews work performed and evaluates subordinates
  • Identifies appropriate procedural methods; and make decisions based on analysis of information
  • Works effectively with subordinates; superiors, interfacing departments and vendors
  • Analyzes operational methods and develops improved procedures as needed
  • Interprets Company policies, procedures and practices
  • May perform any or all tasks required to complete mailroom duties

  Building Services:

  • Assist with day-to-day management of multiple building service vendors
  • Respond to client inquiries and concerns, ensuring timely and quality service delivery to clients; follows up with clients to ensure customer satisfaction
  • Work order management; report on open and closed work orders and check status with the appropriate technician or vendor
  • Create and assign work orders to technicians, subcontractors and vendors; assist management in resolving problems

  Financial/Administrative:

  • Maintain all department files on work orders, proposals, etc.

  Technical Knowledge/Skill/Education/Licenses/Certifications:

  Technical Knowledge/Skill:

  • Demonstrated ability to schedule and review work of employees.
  • Demonstrated ability to deal effectively with subordinates and interfacing departments.
  • Ability to interpret Company policies, procedures and practices

  Education:

  • High school diploma or GED. Degree in facilities management, building, business or relevant field a plus.

  Experience:

  • A minimum of four (4) years of related experience in mailroom/courier, tenant services, facilities management or related field. Previous supervisory experience is helpful.

  Eversource offers a competitive total rewards program. The annual salary range for this position is $61,940.00 to $68,820.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

  Licenses & Certifications:

  • Valid Motor Vehicle Operator’s License

  Working Conditions:

  • Work is performed in a combined office, warehouse and outdoor environment which may have periodic high levels of noise, inconsistent temperatures, and adverse weather conditions.
  • Travel to facilities throughout the state and occasionally to facilities in other states is required.
  • Role may require occasional on-call or after-hours to resolve critical facilities issues
  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary
  • Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.

  Mental Aspects: Leadership Behaviors/Competencies:

  • Work may include analyzing, planning, organizing, evaluating, and documenting.
  • This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is frequently performed under time pressure while involving significant business commitments.

  Set and Communicate Direction and Priorities

  • Know the business plan and how your role connects to it
  • Identify problems, issues; take responsibility for resolution
  • Set high standards for self; deliver quality performance
  • Raise ideas for improvement
  • Communicate, communicate, communicate

  Build Trusting Relationships

  • Follow through on commitments made to manager, colleagues, and customers.
  • Address difficult or controversial issues and encourage others to do the same.
  • Have honest dialogue with others

  Manage and Develop People

  • Set performance goals that align with department and company goals
  • Meet regularly with your supervisor/manager to discuss your performance
  • Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

  Foster Teamwork and Cross-functional Collaboration

  • Work collaboratively within and across the organization to achieve “One Company” and other goals
  • Recognize and address cross functional implications of your work

  Create a Diverse, Inclusive Workforce

  • Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

  Lead Change

  • Proactively seek out opportunities to improve business performance and customer service.
  • Respond positively to new demands or circumstances
  • Exhibit a “can-do” attitude to support changes in priorities and work processes

  Focus on the Customer

  • Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

  Worker Type:

  Regular

  Number of Openings:

  1

  EEO Statement

  Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

  VEVRRA Federal Contractor

  Emergency Response:

  Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

• About the company

  On February 2, 2015, the company and all its subsidiaries rebranded themselves as "Eversource Energy".

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