• Job Description

  Req#: req34477

  Senior Coordinator Registration
  Licensing & Accreditation, Building Commission NSW
  
  - Grade: 9/10
  - Parramatta location, with other locations considered
  - Full Time Ongoing
  

  
  About the Building Commission NSW

  The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.
  

  The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.
  Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.
  

  This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner

  We are looking for a highly motivated and skilled individual to fill the position of Senior Coordinator Registration within the Building & Development Certifier team.
  
  About the role

  In this role, you will lead and coordinate a team of skilled Registration (assessment) Officers responsible for the registration of registered certifiers and administration of the public register of registered certifiers in line with the Building and Development Certifiers Act 2018 (the Act)
  
  A high level of knowledge and specialist expertise is required in the assessment of applications under the Act and you will be responsible for providing guidance and support to the Registration Officers carry out assessments, you will be required to undertake the assessment of applications as needed.
  
  There are also ongoing industry engagement sessions that require you to prepare relevant information and present to a group of industry professionals.
  
  Applications are received digitally and experience using LORIS is an advantage.
  
  Key responsibilities

  - Managing competing priorities and having the ability to undertake high level data driven, risk-based decision making
  - Coordinating a team responsible for the registration and renewal functions for building certifiers
  - Supporting the administration of accreditation schemes for fire practitioners under the BDC legislation, understanding the legislative requirements
  - Developing and implementing documented processes and procedures for assessing applications for registration, using a database
  - Managing the expectations of a wide range of stakeholders, including contentious issues within tight timeframes
  - Evaluating and monitoring business and team performance and quality service levels to develop a high performing, responsive and collaborative team culture which builds internal expertise, capability and skills to meet business objectives and customer needs
  - Facilitating and building collaborative networks and partnerships to implement and promote effective and practical solutions which reflect regulatory obligations and meet community expectations.
  
  To be successful in this role you will:

  - Have strong oral and written communication skills
  - Be able to display proven ability of exceptional stakeholder engagement skills
  - Have can-do attitude and a passion for customer service, and experience in building a culture of continuous improvement
  - Show experience in developing high performing teams with a culture of accountability and achievement
  - Need to exhibit experience in leading teams through transformational change
  - Have experience in optimising resources to ensure that services are delivered in a high volume processing environment with competing priorities
  - Display confidence in prioritising day to day escalations and requests for information
  - Need to show experience in providing specialist advice while ensuring that decision making is in accordance with legislation and principles of procedural fairness
  - Anticipate and address contentious issues, providing accurate advice and promote continuous process and service improvements, to meet business objectives.
  
  How to apply!

  Your application must include a covering letter (no more than 2 pages) and an up-to-date resume (no more than 5 pages) that details your knowledge, skills, and experience in relation to the above role.

  A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.
  
  If you have questions about the role, contact Jen Sumner Jennifer.sumner@customerservice.nsw.gov.au
  
  

  Salary Clerk Grade 9/10, with the base salary for this role starting at $120.859 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Scott Hinchliffe via Scott.Hinchliffe@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: 2nd July 2024 (9.59am)

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  

  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via Scott.Hinchliffe@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

  Information on some of the different types of disabilities

  Information on adjustments available for the recruitment process

  
  

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

Notice