Twilio
Senior Credit & Collections Analyst
This job is now closed
Job Description
- Req#: 7305332
Employer Industry: Communication Technology
Why consider this job opportunity:
- Competitive pay and generous time off
- Opportunity for career advancement and growth within the organization
- Work remotely from Mexico City with flexible arrangements
- Supportive and inclusive work culture focused on continuous improvement
- Comprehensive benefits including healthcare and retirement savings programs
- Chance to make a positive impact on customer satisfaction and company growth
What to Expect (Job Responsibilities):
- Contact clients regarding overdue payments and negotiate payment arrangements
- Respond to customer queries and provide best-in-class customer service
- Achieve monthly cash targets while ensuring effective customer satisfaction
- Identify areas for change or improvement in the collections process
- Contribute to Twilio's unique culture and commitment to continuous improvement
What is Required (Qualifications):
- Minimum of 3+ years of collections experience
- Ability to thrive in a fast-paced environment and shift between details and the big picture
- Strong data analysis and reconciliation skills, comfortable with working towards targets
- Exceptional communication and negotiation skills, with a focus on customer service
- Excellent written and verbal communication skills in English
How to Stand Out (Preferred Qualifications):
- Third-level qualification in Accounting, Finance, or a related discipline, or equivalent relevant experience
#CommunicationTechnology #RemoteWork #CareerOpportunity #CompetitivePay #CustomerService
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