Twilio
Senior Credit & Collections Analyst
What's your preference?
Job Description
- Req#: 7305332
Employer Industry: Communication Technology
Why consider this job opportunity:
- Competitive pay and generous time off
- Opportunity for career advancement and growth within the organization
- Work remotely from Mexico City with flexible arrangements
- Supportive and inclusive work culture focused on continuous improvement
- Comprehensive benefits including healthcare and retirement savings programs
- Chance to make a positive impact on customer satisfaction and company growth
What to Expect (Job Responsibilities):
- Contact clients regarding overdue payments and negotiate payment arrangements
- Respond to customer queries and provide best-in-class customer service
- Achieve monthly cash targets while ensuring effective customer satisfaction
- Identify areas for change or improvement in the collections process
- Contribute to Twilio's unique culture and commitment to continuous improvement
What is Required (Qualifications):
- Minimum of 3+ years of collections experience
- Ability to thrive in a fast-paced environment and shift between details and the big picture
- Strong data analysis and reconciliation skills, comfortable with working towards targets
- Exceptional communication and negotiation skills, with a focus on customer service
- Excellent written and verbal communication skills in English
How to Stand Out (Preferred Qualifications):
- Third-level qualification in Accounting, Finance, or a related discipline, or equivalent relevant experience
#CommunicationTechnology #RemoteWork #CareerOpportunity #CompetitivePay #CustomerService
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
With Twilio, unite communications and strengthen customer relationships across your business – from marketing and sales to customer service and operations.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.