• Job Description

  Req#: 362195

  Location: Preferably Barcelona, Spain or Grasse, France

  
  Place of work: Hybrid

  Join our team and become an integral part of our Customer Experience department, where you'll provide essential support and gradually take on greater responsibilities. With a focus on order management, logistics, and supply chain activities, you'll collaborate closely with diverse customers and internal teams.As a valued member of our company, you'll experience a culture that embraces sustainability, encourages personal growth, fosters inclusivity, and prioritizes the well-being of every employee. Open position in Barcelona (Spain) & Grasse (France).

  At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

  
  Your key responsibilities

  • Ensure an effective & efficient order-to-cash process
  • Keep customer requirements updated in our system.
  • Build an intimate relationship with DSM-Firmenich customers & internal stakehorlders
  • Provide regular reports, information to stakeholders
  • Monitor performance on agreed KPIs: ensure targets are met and develop improvement plans when necessary
  • Manage daily escalations & issues

  We bring

  • A space to grow by encouraging and supporting curiosity and an open mindset;
  • A culture that prioritizes safety and well-being, both physically and mentally;
  • The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
  • A flexible work environment that empowers people to take accountability for their work and own the outcome;
  • Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;
  • A firm belief that working together with our customers is the key to achieving great things;

  You bring

  • Graduated in Business studies, Supply Chain or Economics.
  • Minimum of 3/5 years’ experience related experience
  • You have an Advanced level of English. French & Spanish nice to have.
  • Absolute customer focus
  • Pro-active, positive attitude, responsible and willing to learn.
  • Excellent communication skills and team spirit.
  • Knowledge of MS Office applications and SAP knowledge is a plus.

  #LI-Hybrid
  #ext

• About the company

  Our passion for perfumes and flavors, our creativity and innovation, together with our exceptional understanding of sensory perceptions and trends, have forged our world-class reputation. Our consistently superior investments in R&D substantiate our de...

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