Amerit Fleet Solutions
Customer Experience Specialist
This job is now closed
Job Description
- Req#: 16687
Employer Industry: Fleet Maintenance Solutions
Why consider this job opportunity:
- Salary range of $60k-65k, paid weekly on Fridays
- Comprehensive benefits package including medical, dental, vision, unlimited PTO, and 401K
- Opportunities for professional growth and development within a progressive company culture
- Full-remote position with up to 25% travel flexibility
- Chance to lead initiatives that enhance customer satisfaction and improve client experiences
What to Expect (Job Responsibilities):
- Lead team members to maximize customer satisfaction with DSPs and Amazon teams, measured by Client Satisfaction scores
- Respond promptly to inbound DSP communications and manage issues within established Service Level Agreements (SLAs)
- Conduct in-person visits to DSPs to build trust and rapport
- Provide training and support to DSPs to maximize the utilization of Amerit programs
- Collaborate with marketing teams to enhance communication frequency with DSPs and recommend process improvements
What is Required (Qualifications):
- Proven experience in customer service or client relations
- Strong communication and leadership skills
- Ability to manage multiple tasks and meet deadlines
- Willingness to travel for in-person visits to DSPs as needed
- Experience in logistics or fleet maintenance preferred
How to Stand Out (Preferred Qualifications):
- Previous experience working with Amazon or related logistics companies
- Background in process improvement or project management
- Familiarity with customer satisfaction metrics and strategies
- Ability to work collaboratively across various functions within an organization
#FleetMaintenance #CustomerExperience #RemoteWork #CareerGrowth #LogisticsManagement
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Our fleet maintenance team is dedicated to creating solutions that fit your budget and needs. We work tirelessly to ensure your fleet is running optimally.
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