We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.

HALO is looking to add a Senior Customer Success Representative to join our dynamic Strategic Accounts Team. This individual will work in close partnership with multiple Account Executives nationwide, our HALO Operations team and with a large number of Suppliers domestic and international, to facilitate order management from initiation to full completion.

Responsibilities

• Coordinate with suppliers and their production schedules ensuring the delivery of orders on-time to clients
• Investigate, resolve and find solutions for customer complaints or order related issues
• Provide guidance and assistance to the sales team for operational escalations
• Work with AE’s who have more complex business needs
• Collaborate with AE/Sales team to establish service level expectations
• Update project trackers (Smartsheet, Confluence, Google Doc, etc.) as necessary to provide visibility of order status

Operational Oversight

• Ensure service levels are met by monitoring work processes
• Resolve complex problems that are escalated with a balanced approach
• Manage special projects, company initiatives and other related projects as assigned?

Teamwork and Collaboration

• Work with Sales team members (Account Executives) to understand their clients and business needs
• Establish cross functional collaboration with other departments to ensure orders run smoothly through the system.
• Understand the full scope of both HALO internal systems and processes, and master updates and changes as they occur ?