Nestlé
Senior Customer Service Representative (Escalations - Remote Opportunity)
PayCompetitive
LocationHolbrook/New York
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 295065
Employer Industry: Nutrition and Wellness
Why Consider this Job Opportunity:
- Salary up to $55,000
- Offers performance-based incentives and a competitive total rewards package
- Opportunities for professional growth and career advancement
- Remote-based opportunity with flexible work hours
- Supportive and collaborative work environment
- Benefits package including healthcare coverage and 401k with company match
What to Expect (Job Responsibilities):
- Answer consumer inquiries via phone, email, and letters regarding product information
- Document complaints accurately and handle refund and coupon processing
- Maintain knowledge of brand website information, label information, and product descriptions
- Handle technical product questions and perform follow-ups
- Complete additional duties as assigned by Supervisor
What is Required (Qualifications):
- High School Diploma or GED required; Bachelor's degree preferred
- 1+ years of Customer Service experience in a Call Center environment
- Proficiency in MS Office (Word/Excel/Outlook/Teams)
- Excellent communication, organizational, and problem-solving skills
- Empathy, patience, and ability to work under pressure
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish
- Ability to travel up to 5% based on team and business needs
#NutritionAndWellness #CustomerService #CareerGrowth #RemoteOpportunity #CompetitivePay
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Nestlé SA is a Swiss multinational food and drink processing conglomerate corporation headquartered in Vevey, Vaud, Switzerland.