Nestlé

Senior Customer Service Representative (Escalations - Remote Opportunity)


PayCompetitive
LocationHolbrook/New York
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 295065
      Employer Industry: Nutrition and Wellness

      Why Consider this Job Opportunity:
      - Salary up to $55,000
      - Offers performance-based incentives and a competitive total rewards package
      - Opportunities for professional growth and career advancement
      - Remote-based opportunity with flexible work hours
      - Supportive and collaborative work environment
      - Benefits package including healthcare coverage and 401k with company match

      What to Expect (Job Responsibilities):
      - Answer consumer inquiries via phone, email, and letters regarding product information
      - Document complaints accurately and handle refund and coupon processing
      - Maintain knowledge of brand website information, label information, and product descriptions
      - Handle technical product questions and perform follow-ups
      - Complete additional duties as assigned by Supervisor

      What is Required (Qualifications):
      - High School Diploma or GED required; Bachelor's degree preferred
      - 1+ years of Customer Service experience in a Call Center environment
      - Proficiency in MS Office (Word/Excel/Outlook/Teams)
      - Excellent communication, organizational, and problem-solving skills
      - Empathy, patience, and ability to work under pressure

      How to Stand Out (Preferred Qualifications):
      - Bilingual in Spanish
      - Ability to travel up to 5% based on team and business needs

      #NutritionAndWellness #CustomerService #CareerGrowth #RemoteOpportunity #CompetitivePay

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Nestlé SA is a Swiss multinational food and drink processing conglomerate corporation headquartered in Vevey, Vaud, Switzerland.