California Jobs
Senior Customer Service Representative
This job is now closed
Job Description
- Req#: 32766585352
Customer Service Representative
Job overview
The Customer Service representatives who respond to requests from customers and sales team by phone and email. Manages the daily workload to ensure required service volume and quality levels are attained. Identifies opportunities for operational improvements and collaborates with the Customer Service Manager to develop and implement solutions. May provide direct customer support for complicated or critical issues. Works independently to accomplish department and company objectives through assigned customer service activities.
Responsibilities and duties include but are not limited to:
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• Supports customers and sales team by overseeing all aspects of order inquiry, quoting, order confirmation, order status, etc. to ensure smooth processing of sales prospects and sales orders.
• Prepares reports by collecting and analyzing information.
Skills and Qualifications:
• Previous supervisory experience preferred.
• Experience with ERP/CRM software preferred.
• Excellent written and oral communication skills.
• Ability to collaborate and work as part of a team.
• Detail-oriented and strong organization skills.
• Ability to organize and manage multiple priorities with strong time management skills.
• Maintain confidentiality.
• Proficiency in Microsoft Office Word and Excel.
• Education – Bachelor's degree preferred or equivalent experience required
Apply Today to Kim Tate 559-###-#### or ...@appleone.com
About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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