• Job Description

  Req#: RC676150
  FedEx Express Canada has an open Permanent Full Time Senior Customer Service Representative position in our Mississauga station. Our people are the foundation of our success. The differentiator in the employment relationship we value with our employees is our open, fair and respectful people practices and our positive work environment. As a result, FedEx Express Canada has consistently been ranked in the top 50 Best (Platinum) Employers in Canada survey by Aon Hewitt and also placed amongst the 20 most respected brands in Canada. GENERAL SUMMARY To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible REQUIRED KNOWLEDGE, SKILLS AND ABILITIES High School Diploma or GED Equivalent 3+ years of Customer Service Experience in similar industry sectors - Logistics/Transportation etc. preferrab Knowledge of Canadian Customs regulations is preferred Knowledge of FedEx Express and Ground products and services preferred Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment Must be able to complete and achieve minimum thresholds on any mandatory testing and training Must be able to operate in a PC windows environment WAGE: $21.58/hour, Weekly pay checks, Benefits package, Employees Discount, Tuition reimbursement Total Rewards Package: FedEx delivers a comprehensive total rewards program with a full spectrum of benefits to meet your diverse needs: Benefit plans: medical, health, dental, orthodontics, vision, etc. Pension plan Education assistance / tuition reimbursement Community involvement: Canadian Blood services; Disaster Readiness, Relief and Recovery Diversity Vacation Discounts: travel & entertainment, health &lifestyle, home & auto and electronics IND002 DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

• About the company

  Motivated by goodwill and a hard work ethic, our team members deliver on the FedEx Purple Promise to make every FedEx experience outstanding. For these reasons, our company has continued to excel in the ranks of the most admired and reputable companies in the world.

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