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Senior Customer Success Manager


PayCompetitive
LocationRemote
Employment typeFull-Time

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  • Job Description

      Req#: 549626
      Clayful, a fast-moving startup with a mission to revolutionize mental health support for children, is seeking an experienced and highly qualified Senior Customer Success Manager to join our team.

      As a Customer Success Lead, you'll be responsible for ensuring our school and district partners achieve their desired outcomes while maximizing the value they experience from Clayful. You will play a crucial role in building and maintaining strong relationships with customers, addressing their needs, and driving partner satisfaction and retention.

      The ideal candidate thrives in a startup environment, is passionate about mental health, possesses excellent organizational skills, and gets excited about building meaningful relationships in a deeply emotional context.

      Key Responsibilities

      Manage district and school launches
      • Manage the entire launch experience including district kick off meetings, rostering, technology set up with excellent project management skills
      • Lead educator professional development and family webinars with engaging content & delivery
      • Manage the end-to-end process of contract renewals and expansions, ensuring timely and effective negotiations to secure continued partnerships.


      Foster and manager relationships with key various stakeholders
      • Navigate the complexities of diverse needs and expectations, ensuring alignment of our services with the district's educational goals and objectives
      • Foster relationships with various stakeholders including but not limited to: district leaders, site leaders, IT personnel, families, & counselors


      Operationalize the Customer Success team
      • Develop implementation playbooks and customer health metrics


      Support ongoing implementation and engagement
      • Develop a Clayful Champion community and leverage them to support implementation at their respective sites
      • Develop implementation and engagement resources like fliers, stakeholder communication and low resolution videos, etc.


      Continuously communicate value
      • Analyze partner qualitative and quantitative data
      • Leverage data to continuously communicate value to multiple stakeholders partners
      • Design and facilitate QBRs/Data Talks
      • Support case studies, testimonials and surveys


      Improve the customer and product experience
      • Collect and analyze customer feedback
      • Collaborate with internal team to advance product, content and customer journey


      Personal Attributes:
      • Creative
      • Curious
      • Analytical
      • Detail-oriented and organized
      • Proactive and self-motivated
      • Adaptive to changes and has a solution-oriented mindset
      • Collaborative team player with strong interpersonal skills


      Qualifications:
      • 5+ years experience as Customer Success Manager or Account Management role in Ed-Tech
      • Proven experience in a CSM role with strong customer references
      • Proficient with tools such as Google Suite, Salesforce, Outreach, and Slack
      • Extremely comfortable with technology
      • Exceptional verbal and written communication skills


      How to Apply:

      Interested candidates should submit their resume and a cover letter detailing their relevant experience and explaining why they are a suitable fit for the position.

      Clayful offers competitive compensation, remote working conditions and a unique opportunity to help shape the future of children's mental health education.

      Clayful is committed to fostering an inclusive, equitable, and accessible workplace where all employees feel valued, respected, and supported. We are an equal opportunity employer, welcoming applications from all qualified candidates.
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