About the role

You will be responsible and accountable for the cross-organizational solution & service designs including technology, services, transition, transformation, resourcing and processes for complex, multinational IT managed services / outsourcing deals.

Salary range: $132K - $200K USD

What you'll be doing

• Qualifying IT managed services opportunities through pre-sales by participating in both the analysis of customer requirements and customer specific campaigns including marketing support.
• Solutioning architecture & design to support the sales team to create a winning strategy by developing IT service solution, sales campaign, and delivery strategies.
• Developing and documenting innovative and cost-efficient end-to-end solution & service designs (technical, operational, commercial).
• Leading the pre-sales pursuit team and delegating subject matter experts to manage the service design process ensuring internal and external milestones of a sales campaign are met.
• Providing leadership and coordination of the overall pre-sales / pursuit / service design team, as well as detailed service architecture decisions from the participating team members.
• Accountable for overall deal cost as consolidated by the Financial Architect.
• Supporting sales specialist in the assessment & validation of overall cost consolidation with respect to market / price benchmarks and target pricing.
• Presenting and negotiating of Services Solution Design.
• Accountable for steering and leading the commercial negotiations with support from the overall bid team.
• Ensuring overall consistency of the services solution design.
• Accountable for the quality enhancements of service & solution design including customer facing collateral.
• Supporting transition & transformation during service delivery initiation and handover to service management after contract closure.
• Leading pursuit team members and external partners to create innovative new service & solution designs.

What you have

• Bachelor’s degree in computer science or applied computer science, economics, business administration or similar) or equivalent relevant experience.
• Minimum of 7 years’ experience in IT Services with a minimum of 4 years as a Solution Manager, or equivalent, within IT managed services & outsourcing.
• Experience within pre-sales and solution design processes including ownership for decision making and accountability for complex, international managed services engagements.
• Experience in designing in complex service integration and management environments.
• Experience in transition and transformation programs as well as service management and/or sales.
• Deep knowledge project management including risk and change management.
• Knowledge of IT and industry standards (ITIL, IT4IT, COBIT).
• Technical writing capabilities.
• Experience in managing, motivating, and driving cross-organizational and multi-disciplinary teams.
• Legal eligibility to work in the United States.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us