Nestlé
Senior Digital Customer Service Representative (Customer Contact Center - Remote Opportunity)
This job is now closed
Job Description
- Req#: 320956
Employer Industry: Specialty Coffee
Why consider this job opportunity:
- Salary up to $60,000
- Performance-based incentives and a competitive total rewards package
- 401k with company match and comprehensive healthcare coverage
- Opportunity for career advancement and growth within the organization
- Work remotely while maintaining a flexible schedule
- Inclusive workplace committed to diversity and innovation
What to Expect (Job Responsibilities):
- Act as a subject matter expert across all digital platforms including live chat, email, and social media
- Write engaging and personalized content to reflect the brand's voice and engage with customers
- Respond to customer concerns and negative ratings to ensure resolution and maintain service levels
- Monitor and evaluate ratings and reviews, escalating sensitive topics to management
- Assist in training and support for outsourcing partners and internal teams
What is Required (Qualifications):
- High School Diploma or GED; Bachelor’s degree in Communications or a related field preferred
- 2+ years of experience managing ratings and reviews on social media and e-commerce platforms
- Proficiency in MS Office (Word/Excel/Outlook/Teams)
- Excellent customer service skills, attention to detail, and multi-tasking ability
- Strong communication, organizational, and analytical skills, with the ability to type 60+ words per minute
How to Stand Out (Preferred Qualifications):
- Experience in a Customer Contact/Call Center environment
- Familiarity with crisis management and customer engagement strategies
- Knowledge of digital KPIs such as SLA, CSAT, AHT, and CPH
- Ability to work independently with minimal supervision
- Flexibility to work various shifts, including weekends
#SpecialtyCoffee #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Nestlé SA is a Swiss multinational food and drink processing conglomerate corporation headquartered in Vevey, Vaud, Switzerland.
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