Job Description:

Senior Digital Product Manager

Brighton BN1 4FY / London EC2R 7HJ / flexible / hybrid with travel to London / Brighton

Salary £44000 - £65500 depending on experience and location + Management Bonus

Permanent

Full time 35 hours

The role

Fantastic opportunity for a passionate, infectiously positive and well seasoned Digital Product Manager to take holistic ownership of the digital service portfolio across Bupa Global and manage your own products within the portfolio.

With the customer at the heart of everything you do, you’ll co-own thought leadership across the Digital Product Team through coaching and mentorship of the Product Managers and will define, launch, and grow collective digital propositions.

As digital partner to the business, you’ll be the voice of the customer, using analytics and insights to ship digital experiences that will improve NPS and drive digital adoption to elicit growth.

What you’ll do

• Develop and maintain a product vision and strategy and maintain and communicate your product roadmap
• Make sure the backlog is derived from customer research, and that appropriate user testing and validation methods are in place
• Map user journeys, define features and breakdown into user stories that are prioritised within a single product backlog
• Manage budget across BAU and project funding
• Measure and evidence the value of changes delivered
• Make sure all key stakeholders are fully briefed on all aspects of digital activity and are engaged with the digital planning process
• Hero insights and successes, communicating via our internal communications channels
• Take ownership of the customer listening programme for digital service products
• Conduct competitor and market research to support the development of frictionless journeys
• Lead and mentor team members, maintaining a culture of collaboration
• Play a key role in the development and roll out of an omnichannel strategy

You

• Proven success within a digital product management role, ideally in a global environment
• Deep understanding and enthusiasm for web technologies, digital trends and innovation
• Proficient in agile ways of working
• Confident, influential stakeholder management up to the highest level
• Experience of shaping digital portfolio and developing channel strategies driving digital transformation and delivering significant business benefits
• Effective, persuasive communication and presentation skills, capable of bringing others along with you
• A creative, strategic problem solver and decision maker able to prioritise efficiently
• A commercial mindset to forecast and manage budgets

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

You’ll be eligible for:

• 25 days holiday, increasing through length of service, with the option to buy or sell
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Various other benefits and online discounts
• Access to a season ticket loan for public transport

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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