• Job Description

  Req#: 2335130

  As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

  
  I. Job Summary
  Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.
  
  II. Essential Duties and Responsibilities
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  Works with routing specialists, route managers, and the service department to optimize complex routes
  

  Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response
  

  Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
  

  Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
  

  Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
  

  Records and documents information from Drivers and distributes to appropriate departments
  

  Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
  

  Serves as point person for manager; coordinates projects and other tasks as necessary
  

  Delegates work in managers absence
  

  Serves as an escalation point for other Dispatchers in the department
  

  Train new Dispatchers
  

  Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area
  

  III. Supervisory Responsibilities
  This job has no supervisory duties.
  
  

  IV. Qualifications
  The requirements listed below are representative of the qualifications necessary to perform the job.
  
  

  A. Education and Experience
  

  Education: High School Diploma or G.E.D (accredited).
  

  Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements).
  
  

  Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.
  

  B. Certificates, Licenses, Registrations or Other Requirements
  

  None required.
  

  C. Other Knowledge, Skills or Abilities Required
  

  Computer skills with ability to handle multiple programs and systems
  

  Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices
  

  Must have the desire and ability to learn Waste Management proprietary software applications
  

  Benefits
  At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
  
  If this sounds like the opportunity that you have been looking for, please click "Apply.

• About the company

  Waste Management, Inc. is an American waste management, comprehensive waste, and environmental services company in North America.

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