Job Title- Senior Engineer, AVP

Location- Pune, India

Role Description

As part of the ConUAT Delivery team we are looking for a site reliability engineer / support technician that can support the operations & management of the controlled UAT client testing ecosystem.

This role will have three main responsibilities, supporting the pre-production client testing ecosystem which includes analysis, investigation and resolution of environment related incidents and problems. Supporting the SDLC process and related tasks. Performing some level of site reliability engineering, improving what we do on a day-to-day basis, e.g. automating manual repetitive operational, housekeeping and maintenance tasks.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Investigation & resolution of complex and major/critical Incidents
• Perform Problem Management duties, including troubleshooting, root cause analysis, known error establishment, and resolution determination.
• Conduct advanced troubleshooting of environment/database/application issues and batch job failures, escalating to and liaising with the Development team.
• Review and identify gaps with support documentation and update accordingly.
• Review Health Checks & Monitoring, ensuring they are fit for purpose, automate to the extent possible
• Identify issues that are due to application or data issues, highlight and escalate accordingly.
• Implementing Continuous Integration, Delivery, and Deployment
• Following Infrastructure as Code principles
• Sharing your knowledge with other team members to cross pollinate skills.
• Participating in all agile ceremonies
• Automating and optimizing all manual repetitive tasks
• Support and work alongside a cross-functional engineering team on the latest technologies
• Iterate on best practices to increase the quality & velocity of the team.
• Have on call responsibilities in rotation.
• Provide continuous service improvement.

Your skills and experience

Experience/Exposure:

• 6+ years of large IT organisation experience working in a support environment (production), supporting mission critical complex transactional systems utilizing a large number of technologies.
• Previous experience providing application/environment support.
• Extensive experience with assessing problems without having to follow documented instructions / rely on SMEs, break them down into constituent parts and direct the required remediation actions.
• Linux OS and scripting experience
• Java development experience
• Ansible/YAML scripting experience a plus
• Monitoring via Geneos
• Oracle database
• SQL PL/SQL
• ITIL framework
• Experience of working with offshore and outsourced teams
• Proven project management delivery
• Using agile methodologies and practices

Personal Characteristics:

• Proven delivery track record. Results orientated.
• Creativity and innovation – challenge the status quo and be a visionary. Leverage internal ‘know how’.
• Communication – Fluent English (written/verbal) with the ability to communicate clearly and effectively across the Bank.
• Show desire and courage for leading innovation within their local organisation, delivering through influence flexible and agile thinking – comfortable with changing direction to meet dynamic business requirements.
• Collaborative – work as part of the broader team, both within the Deutsche Bank organisation and externally with suppliers / partners.
• Flexible and agile thinking – comfortable with changing direction to meet dynamic business requirements.
• Resilience – capable of working alone or as part of a team to influence stakeholders across organisational boundaries.
• Tenacity – ability to drive ideas through, often against resistance.
• Ability to manage the expectations of stakeholders.
• Passion about sharing knowledge and best practice.
• Ability to work in virtual teams and in matrix organizations.
• Strong analysis, interpretation & problem-solving skills
• Ability to work well under pressure, and deal with demanding stakeholders.
• Negotiation & Conflict Resolution – ability to manage competing agendas and business priorities at all levels of the organization, creating successful win–win situations.

Education/Certification:

• Bachelor’s degree from an accredited college or univer sity with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma)
• Relevant Technical Certifications

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.