Nagarro
Senior Engineer / IT Support Analyst -- Epicor Bistrack & Lumber track
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Job Description
- Req#: REF41154D
Employer Industry: Digital Product Engineering
Why consider this job opportunity:
- Opportunity for long-term engagement with a duration of 12 months, with a potential for extension
- Fully remote position allows for flexibility in work location within the USA
- Work with cutting-edge software platforms, particularly Epicor ERP System Products
- Join a dynamic and non-hierarchical work culture with a global team of over 18,000 experts
- Engage in diverse responsibilities, from front-line software support to user training
What to Expect (Job Responsibilities):
- Provide front-line primary software support to end users on various technical and transactional issues
- Respond to, document, and resolve service tickets in a timely manner according to SLA
- Diagnose, evaluate, and resolve complex problem situations, escalating when necessary
- Perform root cause analysis and develop procedures for problem prevention
- Conduct user administration duties and maintain software trouble tickets
What is Required (Qualifications):
- Bachelor’s Degree in Computer Science or a Post-Secondary Diploma in Computer Systems Technology, or equivalent combination of education and experience
- Minimum of five years of hands-on experience in an end-user software support role
- Strong knowledge of computer software and data analysis
- Experience in maintaining business applications and documenting them in a knowledge base
- Proficiency in Microsoft Office Products and familiarity with SSIS, SSRS, and SQL programming
How to Stand Out (Preferred Qualifications):
- Experience specifically with Epicor Bistrack & Lumbertrack
- Exceptional multi-tasking and problem-solving skills
- Strong training skills and ability to create and maintain working relationships with vendors
- Experience with trouble log management
#DigitalProductEngineering #ITSupport #RemoteWork #EpicorERP #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
A digital product engineering leader, Nagarro drives technology-led business breakthroughs for industry leaders and challengers through agility and innovation.
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