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Senior Enterprise Customer Success Manager
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Job Description
- Req#: 5699631004
Employer Industry: Technology Solutions for Apple Device Management
Why consider this job opportunity:
- Salary up to $150,100 USD
- Opportunity for career advancement and growth within the organization, with a clear and defined sales career path
- Work remotely within the United States, with occasional collaboration at a local office
- Supportive and inclusive work environment recognized by multiple awards for workplace excellence
- Comprehensive training and resources provided to help you succeed in your role
- Chance to make a meaningful impact for over 75,000 global customers with top-tier Apple device management solutions
What to Expect (Job Responsibilities):
- Manage a portfolio of enterprise accounts, ensuring alignment between customer objectives and solutions to drive measurable outcomes
- Establish trusted advisor relationships by delivering tailored recommendations on workflows, best practices, and success strategies
- Lead executive business reviews and strategic engagements with customer stakeholders
- Develop and execute comprehensive success plans that align with customer business goals and performance indicators
- Monitor account health metrics and collaborate with cross-functional teams to ensure customer success
What is Required (Qualifications):
- Minimum of 5 years of experience with internal or external customers
- Proven track record in driving customer outcomes through strategic planning and risk management
- Expertise in macOS, iOS, and tvOS in professional settings
- Strong ability to communicate complex technical concepts to diverse audiences
- Exceptional organizational skills with the ability to prioritize multiple responsibilities
How to Stand Out (Preferred Qualifications):
- K12 experience
- Experience working with customer success tools (e.g., Gainsight, Salesforce)
- Proven experience mentoring team members and fostering a collaborative culture
- Self-starter with strong motivation and the ability to work both independently and as part of a team
- Jamf's Admin level certifications
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