DP World

Senior Executive - GSC - Freight Forwarding - Operations

PayCompetitive
LocationNavi Mumbai/Maharashtra
Employment typeFull-Time

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  • Job Description

      Req#: 8256

      Role: Export Operations (Band 2 – Team Member)

      Location: Mumbai

      The global Freight Forwarding operations of DP World is looking for a passionate and enthusiastic individual to contribute to the global initiative at DP World in capacity of an team member for Freight & Forwarding back office operations. This role will report into supervisor, FF operations in India and functionally collaborate with stakeholders across the regions. It is a combination of team & process lead as well as Individual contributor role.

      Key Responsibilities

      The Team member is responsible to handle one or more of the following tasks:

      • Receive shipments from Customer Management.
      • Review and process shipments / bookings
      • Arrange Carrier booking
      • Coordinate transport
      • Coordinate Customs handling
      • Coordinate and support Shared Service activities, where applicable
      • Arrange house BL or carrier BL in time
      • Submit pre-alert for HBL’s
      • Ensure job files are always complete and correct, including milestones and additional documents,

      preferably electronically

      • Exception handling and reporting statuses and exceptions to CS, supporting CS in finding solutions and alternatives when needed.

      Role Responsibilities
      1. Receive booking and Plan Shipment
        • Ensure job is complete and correct, if not: act or escalate
        • Plan shipment as per instruction
        • Book with Carrier as per allocation
        • Confirm booking with Carrier and issue booking confirmation

      1. Receive Cargo and Arrange VAS services
        • Co-ordinate cargo receipt for LCL shipments
        • Create / Update load plan for shipments in the system
        • Create/Send Self Delivery Instruction to Customer Management as applicable
        • Instruct MCT operator for pickup arrangement
        • Execution of the Delivery Proposal

      1. Receive & prepare Shipping documents
        • Receive & Prepare Shipping Instructions
        • Update systems and create draft HBL/ MBL & send for verification
        • Amend HBL/MBL if required and prepare the final HBL/MBL
        • Create and send draft house bill of lading
        • Send shipping instructions to carrier
        • Ensure Draft carrier BL is checked and approved
        • Receive final carrier bill of lading from carrier
        • Select and submit jobs for pre-alert
        • Send AMS/ACI or other required filings
        • Request invoice from Carrier and forward to Operational Accounting for processing

      1. Data quality & SOP’s
        • Ensure integrity of data entered into systems.
        • Update milestones in systems
        • Upload E-Docs in system
        • Follow-up with Customer Management teams for resolution of issues/queries + ensure timely response to customer
        • Update, maintain and create customer specific SOPs

      1. Exception handling
      • Handle all exceptions during and after shipment execution
      • Ensure proper information to all parties involved
      • Solve exception or assist in resolution

      Must - Have Technical Skills and Experience

      • More than 2 years of experience Forwarding / Supply Chain operations / shipping business
      • Passion for problem-solving and tenacity to resolve challenging situations.
      • Strong conviction, open to consider alternative points of views.
      • Strong change agent; effective communicator, well respected by peers & subordinates.
      • Excellent communication and interpersonal skills.
      • Ability to deal with high levels of ambiguity and perform under time pressure
      • Self-starter and self-motivated requiring little support from others.
      • Manage overview of inbound and/or outbound shipments, ensuring all necessary steps including booking, documentation, ETA tracking, release, customs, transportation are done in a timely fashion
      • Managing various updates in planning system, taking responsibility for the data integrity
      • Develop strong understanding of customer needs through building a close relationship
      • Identify areas of improvements and actively supporting the implementation of agreed improvements, products and systems
      • Maintain a commercial and cost-optimization focus,
      • Respond to ad hoc situations and deliver best in class solutions

      Good to have skills

      • Fluent in English
      • Creative problem solving with continuous improvement mindset
      • Thorough understanding of key events and players in the logistical import & export flow

  • About the company

      083 DP World is an Emirati multinational logistics company based in Dubai, United Arab Emirates.

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