NielsenIQ
Senior Executive, Retail Services - Nigeria
This job is now closed
Job Description
- Req#: REFID678525
- Source new key retailers decided with Product Leadership/Market. Responsible for contract negotiation. End-to-end retail Account management for selected retail clients, delivering on E2E Cost & Revenue targets. Work with Electronic Data Delivery team to ensure quality data.
- Engage with retail customer stakeholders as the first Point of Contact for retail accounts on all topics (proactive and reactive engagement). First and foremost, manage customer satisfaction and proactive communications. You are the consistent link between NIQ and customer.
- Drive account direction & strategy, own & understand the stakeholder landscape, plan & execute engagement per account accordingly.
- Generate Ad-hoc/proactive insights as a part of regular engagement with the retail customers. Track Value delivered monthly.
- Interface and partner with internal stakeholders, brief requests & queries through correct traffic control channels.
- Possession of all products and services with retailers i.e. CPS, Bases, AAC etc.
- Finance Liaison; own and drive all activities and compliance with NIQ finance processes. E2E Financial compliance / admin – Revenue recognition & Cash Collection
- Deliver on cost and revenue targets set at the start of the year, through growth of direct revenue.
- Ensure customer satisfaction through a Net Positive NPS Score, at least 2 responses per retailer
- Experience 2-4 years of solid understanding of data analytics industry, business model, products, services and solutions.
- Solid understanding of market trends and its interdependencies impacting customers.
- Experience working with or for Retail client, or Supplier to Retail in either FMCG or Tech & Durable Industry.
- Qualifications: General Studies
Job Description
Purpose: Serve - Engage, overall account management.
Additional Information
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
About the company
NielsenIQ is the industry leader in global measurement and data analytics, and the most trusted source for retail and consumer intelligence. We deliver the complete truth to retailers, manufacturers, and our partners through our comprehensive data sets and powerful insights. We enable businesses to make critical decisions confidently, accelerating growth and optimizing performance.
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