• Job Description

  Req#: 2177088

  At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

  
  The Health Equity Design Studio brings together the best of strategic design, systems thinking and applied social sciences to devise effective interventions that improves the health outcomes of those most marginalized, at-risk, and underserved, specific to UnitedHealthcare Community & State line of business. We believe that centering the lived experiences of all people within the health ecosystem - patients, caregivers, medical practitioners, patient advocates, community, and government partners - allows us to ideate, co-create and solve for unmet needs. We address emerging and complex problems for underlying root causes, challenge internal biases/behaviors and enable better experiences that deliver positive impact by design - connecting people to critical resources in communities to access the care they need, when they need it.

  
  If you believe in the power of design to breaking down systemic barriers to health, to closing gaps in care, to embedding equity into enterprise-wide strategic programs, we are interested. If you can imagine and create a better future of equal value to all people as part of a highly collaborative and interdisciplinary environment, we need you!

  
  As a core team member of the Health Equity Design Studio, the Senior Experience Designer will proactively solve for, develop, and deliver human experiences that are simple, intuitive, and cohesive across physical and digital channels.

  
  Regardless of sectoral or industry experiences, if you believe you are the right fit for this role - please apply!

  
  You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

  
  Primary Responsibilities:

  • Experience Design: A human-centered designer who takes a beginner’s mindset to uncover unmet needs and behaviors for powerful experiences deeply rooted in empathy, values, social and cultural phenomena, in context
  • Design Research: Plans and conducts user research to understand how people interact/use products and services to address the whole experience, documents and communicates findings clearly and concisely
  • Experience Definition: Analyzes root causes addressing social determinants of health, synthesizes data, and defines design principles, insights and opportunities that identify and close experience gaps as necessary
  • Collaboration: Collaborates closely with technology, operations, digital and business stakeholders to co-create bold ideas/concepts and generates key buy-in to bring solutions to life leading design lifecycle for products
  • Prototype and Test: Builds low/high-fidelity prototypes for digital products and services addressing how material experiences are and will be implemented differently across physical and digital interfaces, defines user/business requirements, tests and refines prototypes that validate key assumptions and capabilities as required
  • Design Support: Facilitates workshops and synthesizes experience workflows across multiple teams to interpret analytics, voice of the customer, market feedback, site rankings and any other relevant collateral as needed
  • Storytelling: Drives UX/UI design consistency for human stories across channels including but not limited to inclusive design systems, illustrations, visual communications etc. and authorizes deviations from standards
  • Design Outputs: Creates experience-focused journey maps, UX/UI storyboards and prototypes, sketches, diagrams, site maps, wireframes, click models, personas, workflows, dashboards, use case scenarios and varying levels of MVP design, launch, and learn deliverables for desktop, tablet, and mobile devices
  • Design Impact: Provides strategic and tactical recommendations to UX/UI practice within projects and across studios, and measures results/outcomes for human experiences that support scale for implementation now and into the future

  
  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  Required Qualifications:

  • 7+ years of applying human-centered design process to uncover actionable insights, ideas and opportunities on how/why people interact with the products, services, and experiences we design, as they do
  • 5+ years of designing and delivering digital experiences and interactions for Web/Mobile based technologies
  • 5+ years of building experiences using agile and iteratively testing for user feedback, wireframing, mapping information architecture and evaluating design criteria/outcomes for continuous improvements within diverse teams
  • 5+ years of designing product experiences with impeccable attention to detail and high-quality craft in UI design
  • 5+ years of embedding accessibility standards, guidelines and compliance into design decisions, features and capabilities
  • 5+ years incorporating data (research, NPS, Voice of the customer) to drive design decisions and develop design outputs
  • 5+ years of working in Adobe Creative Suite, Sketch, Figma, Axure - Portfolio
  • 3+ years of experience in developing and executing design-led research - recruits, interviews, screeners, synthesis etc.
  • 3+ years of embedding equity, diversity, and inclusion into design projects or making experiences accessible to all people

  
  Preferred Qualifications:

  • Academic background in Design, Product, Engineering, or progressive experience to have equivalent knowledge
  • Experience and proven ability to work across a matrixed multi-tiered organization and deliver the best possible outcomes
  • Solid knowledge and understanding of agile product development and front-end development
  • Proven exemplary oral, visual, and written communication skills, including exceptional consultative capabilities
  • Proven track record of driving change in a large, complex matrixed environment even amid ambiguous circumstances - designing for omni and/or cross-channel experiences
  • Proven proactive and biased toward action while improving processes and optimizing operations

  
  Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

  
  California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

  
  *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

  
  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  
  UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• About the company

  UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.

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