• Job Description

  Req#: 83114819632

  The Campus Sr. Financial Aid Advisor delivers on our commitment of Student Centricity by building rapport, delivering clear and accurate information, offering effective solutions, and maintaining contact with students, their families, and other influencers as they move through the financial aid process. Sr. Financial Aid Advisors work closely with Admissions, Student Affairs, Academics, and the Registrar to support both new and continuing students. This role not only ensures that new students are prepared to start school and that all students have the necessary funding in place to do so but that all continuing students are supported through graduation with financial aid support.

  In addition, Sr. Financial Aid Advisors are also responsible for higher level processes within Financial Aid such as serving as the VA Certifying Official for the campus, assisting with training and mentoring Financial Aid Advisors and other duties as assigned by the Director of Financial Aid.

  A successful Sr. Financial Aid Advisor will enjoy working collaboratively in a fast-paced environment, be detail oriented with strong follow-up skills, a desire to work with students every day and communicate in a friendly and compassionate manner and thriving in an environment where new tasks and projects are available to grow their skillset.

  Essential Functions and Responsibilities

  • This role’s primary responsibility is to ensure that students are fully packaged and prepared to start school and that all students are fully packaged for each academic year as they continue school.
  • Supports students through initial and ongoing student contact, ensuring financial aid and other sources of aid is secured, and making certain all required documents are submitted accurately and in a timely manner.
  • Calculates and initiates student financial aid offers, and retail installment plans to help each student cover the cost of education.
  • Provides the best possible experience for students during every interaction by displaying compassion, composure, and offering compelling reasons to complete the next steps within proper time frames.
  • Recognizes hidden issues and offers creative solutions to assist students in addressing barriers to starting or continuing in school.
  • Positions the value of West Coast University (WCU) by matching WCU benefits to student/influencer needs and values throughout all interactions.
  • Ensures all processing related to students’ financial aid are administered accurately and timely and in compliance with state and federal regulations.
  • Navigates students/influencers through the financial aid process by clarifying process steps, reviewing where they are in the overall process.
  • Educates students on federal aid borrower’s rights and responsibilities, FAFSA completion, loan acceptance/denial, scholarships and alternative funding options that help resolve financing issues.
  • Works proactively with Admissions, Student Affairs, Registrars, Academics, and the Bursar teams to support the needs of new students and improve student and operational outcomes.
  • Executes the appropriate contact strategy and ensures that all students receive the proper follow up and achieve the appropriate milestones in the financial aid process.
  • Serves as VA Certifying Official for campus, including submitting final certifications based on initial submission from University Administration.
  • Assists with training/mentoring of new Financial Aid Advisors.
  • Represents Financial Aid Office at campus Orientation, workshops, or open house events, as requested by the campus Financial Aid Director.
  • Manages an assigned workload load of students through a variety of tools and processes.
  • Adheres to College/University policies and procedures and conducts job responsibilities in accordance with the standards set out in the College/University’s policies and procedures, applicable federal and state laws, and applicable professional standards.
  • Other duties as assigned.

  Preferred Education, Certifications and Licensures Preferred Experience and Skills Required Education, Certifications, and Licensures

  • Bachelor’s degree from an accredited College or University is preferred. Experienced candidates will be considered without a degree provided they have more than 6 years of financial aid experience and a combination of experience and education comparable to a bachelor’s degree.

  Required Experience and Skills

  • Requires proficient knowledge of standards and processes for financial aid and customer service in an educational setting.
  • Minimum Experience:
    • 4 years customer service required.
    • 4 years financial aid required.
  • May not be in default on a federal student loan or owe repayment of a federal grant.
  • Must consent to audio and video recording of student financial aid appointments and overviews for training and quality assurance purposes required.
  • Demonstrates highest level of integrity, professional ethics, and confidentiality in all interactions.
  • Strong customer service skills with focus on student success.
  • Excellent verbal and written communication skills.
  • Higher than average computer skills.
  • Multi-Tasking and Time Management Skills; can adapt to a changing fast-paced environment.

  Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.

  At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

  West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

• About the company

  West Coast University (WCU) is a private university with the singular focus of educating healthcare professionals. Across our four Southern California campuses, we offer undergraduate degrees in nursing and dental hygiene, graduate degrees in nursing, health administration and occupational therapy, and doctorate degrees in physical therapy and pharmacy. Our Orange County campus offers one of only four Bachelor of Science Degrees in Dental Hygiene in all of California. Our newest campuses are in Dallas, Texas and Miami, Florida offering undergraduate degrees in nursing.

Notice