• Job Description

  Req#: 6882
  About the Team
  
  

  The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents.

  
  About the Location
  
  

  Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

  
  About the Job
  
  

  As a Senior Graphic Designer, you’re a go-to collaborator who partners closely with designers,
  copywriters, and marketers to create compelling visuals that move fast and make an impact.
  You handle multiple projects with ease and deliver with speed and consistency.
  You take feedback with a growth mindset, adapt quickly, and always keep the bigger picture in
  mind. You're not just checking boxes—you’re thinking strategically and pushing the work to be
  better.

  
  You’re fluent in Figma, Adobe Creative Suite, XD, and Mac OS, and you know your way around
  file prep, formatting, and production. Animation skills are a plus, and you’re always exploring
  ways to expand your creative toolbox.

  
  You’re proactive, resourceful, and ready to grow. Whether collaborating with a team or
  working independently, you show up with ideas, enthusiasm, and a commitment to delivering
  high-quality creative—every single time.

  
  Oh—and you love pets. Like, really love pets. You bring that same passion to the work because
  you know that when PetSmart wins, our furry friends do too.

  
  Who do you report to?

  Creative Director, Brand Campaigns, Digital, Photography & Video
  
  

  
  Responsibilities

  
  • Concept, design, and execute for all PetSmart’s brand across multiple platforms
  including but not limited to: web/app, emails, social media, gift cards, some packaging
  and print.
  • Carry out Visual Design Strategy through PetSmart’s brand identity and Loyalty program
  guidelines to execute engaging creative.
  • Work collaboratively with fellow team members and clients to produce creatively sound
  solutions.
  • Be a trustworthy and reliable teammate.
  • Be super quick on your feet, thrive under tight deadlines and high-pressure situations to
  produce amazing work that is consistently on-brand.
  • Proactively and bravely provide insight to new technology and design trends.
  • Create and manage all-sized projects and prioritize multiple requests at any given time.
  Strive to hit all deadlines, beating them wins you bonus points!
  • Build strong relationships, effectively communicating with other designers, CDs, VP,
  project managers as well as clients.
  • Present/sell your work while clearly addressing the creative reasons for your design
  decisions.
  • Demonstrate advanced understanding of the creative objectives and needs of internal
  clients.
  • Own your work from start to finish, know every facet of the PetSmart Loyalty program
  and have a deep desire to drive more engagement and loyalty member acquisitions.
  • Handle post-production photography work as needed. Have a good grasp on how
  photography works into your design through choosing the right shot, cropping for the
  space and telling the best possible story.
  • Contribute to all stages of creative process: from concept, through execution and some
  production, to delivery of final files.
  • Proactively bring new and well-designed ideas to the forefront to elevate and expand
  our brand message.
  • Ideate and execute with little oversight and iterate on your work based on feedback
  from creative leadership and stakeholders. Options win!
  • Understand communication to your peers, your manager and Creative Ops is a mandate
  for success.

  
  Required Skills and Experience

  
  • Senior Graphic Designer/Art Director with 6+ years professional design experience
  • BS/BA in graphic design or related field. Not required, but preferred. Your experience,
  energy, passion, collaboration and portfolio are what we’re most focused on.
  • Well versed in industry-standard creative applications: Figma, XD, Adobe Creative Suite
  and MS Office applications. Some experience in print & production is a plus.
  • Must have an amazing portfolio that shows extreme talent in typography, animation,
  layout, use of photography and color, and exceptional creativity across all platforms.
  • Must have impressive animation skills.
  • Strong organizational and time-management skills. Meet commitments and
  demonstrate excellent follow-through.
  • Ability to present to others and sell an idea. Possess the courage to take on more
  challenges and present your work to others.
  • Exhibit professionalism, flexibility and composure under stressful situations.
  • Strategic and critical thinker with strong problem-solving skills.
  • Self-motivated, proactive individual with a positive, energetic attitude.
  • Ability to take feedback and act upon it with urgency and positivity.
  • Experience working with Brand Guidelines and Creative Briefs.

  
  About the Culture
  
  

  At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

  Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

  Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • On-site Dog Park
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • On-site coffee bar
  • “Lil’ Paws” learning center and onsite daycare facility (associate paid)
  • Volunteer events with PetSmart Charities
  • Learn more about #Life A tPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
  • Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
  • Explore PetSmart Benefits here: https://benefits.petsmart.com/
  • If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide

  PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

  
  

  At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

  Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

  Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • On-site Dog Park
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • On-site coffee bar
  • “Lil’ Paws” learning center and onsite daycare facility (associate paid)
  • Volunteer events with PetSmart Charities
  • Learn more about #Life A tPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
  • Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
  • Explore PetSmart Benefits here: https://benefits.petsmart.com/
  • If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide

  PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

  
  

  As a Senior Graphic Designer, you’re a go-to collaborator who partners closely with designers,
  copywriters, and marketers to create compelling visuals that move fast and make an impact.
  You handle multiple projects with ease and deliver with speed and consistency.
  You take feedback with a growth mindset, adapt quickly, and always keep the bigger picture in
  mind. You're not just checking boxes—you’re thinking strategically and pushing the work to be
  better.

  
  You’re fluent in Figma, Adobe Creative Suite, XD, and Mac OS, and you know your way around
  file prep, formatting, and production. Animation skills are a plus, and you’re always exploring
  ways to expand your creative toolbox.

  
  You’re proactive, resourceful, and ready to grow. Whether collaborating with a team or
  working independently, you show up with ideas, enthusiasm, and a commitment to delivering
  high-quality creative—every single time.

  
  Oh—and you love pets. Like, really love pets. You bring that same passion to the work because
  you know that when PetSmart wins, our furry friends do too.

  
  Who do you report to?

  Creative Director, Brand Campaigns, Digital, Photography & Video
  
  

  
  Responsibilities

  
  • Concept, design, and execute for all PetSmart’s brand across multiple platforms
  including but not limited to: web/app, emails, social media, gift cards, some packaging
  and print.
  • Carry out Visual Design Strategy through PetSmart’s brand identity and Loyalty program
  guidelines to execute engaging creative.
  • Work collaboratively with fellow team members and clients to produce creatively sound
  solutions.
  • Be a trustworthy and reliable teammate.
  • Be super quick on your feet, thrive under tight deadlines and high-pressure situations to
  produce amazing work that is consistently on-brand.
  • Proactively and bravely provide insight to new technology and design trends.
  • Create and manage all-sized projects and prioritize multiple requests at any given time.
  Strive to hit all deadlines, beating them wins you bonus points!
  • Build strong relationships, effectively communicating with other designers, CDs, VP,
  project managers as well as clients.
  • Present/sell your work while clearly addressing the creative reasons for your design
  decisions.
  • Demonstrate advanced understanding of the creative objectives and needs of internal
  clients.
  • Own your work from start to finish, know every facet of the PetSmart Loyalty program
  and have a deep desire to drive more engagement and loyalty member acquisitions.
  • Handle post-production photography work as needed. Have a good grasp on how
  photography works into your design through choosing the right shot, cropping for the
  space and telling the best possible story.
  • Contribute to all stages of creative process: from concept, through execution and some
  production, to delivery of final files.
  • Proactively bring new and well-designed ideas to the forefront to elevate and expand
  our brand message.
  • Ideate and execute with little oversight and iterate on your work based on feedback
  from creative leadership and stakeholders. Options win!
  • Understand communication to your peers, your manager and Creative Ops is a mandate
  for success.

  
  Required Skills and Experience

  
  • Senior Graphic Designer/Art Director with 6+ years professional design experience
  • BS/BA in graphic design or related field. Not required, but preferred. Your experience,
  energy, passion, collaboration and portfolio are what we’re most focused on.
  • Well versed in industry-standard creative applications: Figma, XD, Adobe Creative Suite
  and MS Office applications. Some experience in print & production is a plus.
  • Must have an amazing portfolio that shows extreme talent in typography, animation,
  layout, use of photography and color, and exceptional creativity across all platforms.
  • Must have impressive animation skills.
  • Strong organizational and time-management skills. Meet commitments and
  demonstrate excellent follow-through.
  • Ability to present to others and sell an idea. Possess the courage to take on more
  challenges and present your work to others.
  • Exhibit professionalism, flexibility and composure under stressful situations.
  • Strategic and critical thinker with strong problem-solving skills.
  • Self-motivated, proactive individual with a positive, energetic attitude.
  • Ability to take feedback and act upon it with urgency and positivity.
  • Experience working with Brand Guidelines and Creative Briefs.

• About the company

  PetSmart is a privately held American chain of pet superstores, which sell pet products, services, and small pets.

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