• Job Description

  Req#: C9234-25-0324?language=en&page=100&sort=publicationDateDesc

  Job summary

  The Emergency Department at NNUH is seeking to recruit highly dedicated and passionate individuals to join our team as Health Care Assistants for Mental Health. The NNUH hosts the busiest Emergency Department in the East of England seeing over 120,000 patients every year.

  This role is key in continuing our #JourneytoOutstanding and ensuring that patients are at the heart of everything we do. We're looking for an individual with excellent communication skills who is capable of providing the highest possible standard of patient care.You'll work within a varied Multi-disciplinary Team, playing a vital part in ensuring a safe, timely and effective patient experience.

  Main duties of the job

  Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care.

  To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

  Supporting staff in deescalating distressing situations

  Providing support and ensuring patient safety, especially for those at risk of self harm or aggression.

  Maintaining clear documentation and communicating observations to the Nursing Team

  Opportunity to work with a diverse multidisciplinary team.

  Opportunities to develop with support from peers , ED Education Team and Mental Health Liaison Team.

  Bespoke Induction Package, working in different areas as part of orientation to understand how the department works.

  About us

  Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

  The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

  We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

  We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room at NNUH Colney Lane site
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH Colney Lane site
  • Free 24-hours confidential counselling support
  • On-site Nursery at NNUH Colney Lane
  • On-site cafes offering staff discounts at NNUH Colney Lane
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

  Details

  Date posted

  23 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year per annum (pro rata)

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Flexible working

  Reference number

  234-24-S3348-A

  Job locations

  Norfolk and Norwich University Hospital

  Norwich

  NR4 7UY

  
  

  Job description

  Job responsibilities

  • To accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care.
  • To carry out duties as specified in within the Trusts Approved Core Task List for Health Care Assistants qualified to NVQ Level 3 in Care/Health and Social Care.
  • To report to registered staff any patient that gives cause for concern or any observed changes in a patients physical health or mental health condition
  • To report all care that has been given to patients within the team to a Registered Nurse.
  • To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times.

  Job description

  Job responsibilities

  • To accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care.
  • To carry out duties as specified in within the Trusts Approved Core Task List for Health Care Assistants qualified to NVQ Level 3 in Care/Health and Social Care.
  • To report to registered staff any patient that gives cause for concern or any observed changes in a patients physical health or mental health condition
  • To report all care that has been given to patients within the team to a Registered Nurse.
  • To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times.

  Person Specification

  Qualifications

  Essential

  • City and Guilds NVQ Level 3 in Care/Health and Social Care OR equivalent experience

  Desirable

  • Completion of a relevant Health Care Assistant training programme if applicable

  Experience

  Essential

  • Some previous experience in mental health specific care role / working with people with complex mental health needs

  Skills

  Essential

  • Good organisational skills
  • Good interpersonal and communication skills

  Good interpersonal and communication skills

  Essential

  • Good interpersonal and communication skills
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

  Person Specification

  Qualifications

  Essential

  • City and Guilds NVQ Level 3 in Care/Health and Social Care OR equivalent experience

  Desirable

  • Completion of a relevant Health Care Assistant training programme if applicable

  Experience

  Essential

  • Some previous experience in mental health specific care role / working with people with complex mental health needs

  Skills

  Essential

  • Good organisational skills
  • Good interpersonal and communication skills

  Good interpersonal and communication skills

  Essential

  • Good interpersonal and communication skills
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Norfolk and Norwich University Hospital

  Address

  Norfolk and Norwich University Hospital

  Norwich

  NR4 7UY

  
  

  Employer's website

  https://teamnnuh.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Norfolk and Norwich University Hospital

  Address

  Norfolk and Norwich University Hospital

  Norwich

  NR4 7UY

  
  

  Employer's website

  https://teamnnuh.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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