• Job Description

  Req#: JR00085943

  You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

  Job Description:

  At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

  The opportunity: The Senior Health Resource Specialist (HRS) reports to the Associate Director of Premier Access. The objectives of the HRS are to help onboard new clients, fulfill member requests in a timely and efficient manner, to partner with Senior Client Managers (SCM) and the AD as a resource in client engagement and to support other team activities as necessary.

  How you will contribute:

  • Coordinate requests from Members using appropriate PinnacleCare resources to include: Health Navigator team, Insurance Claims management, MedIntel, Clinical Relations and Medical Director team.
  • Assist with continuous refinement of client service database
  • Independently manage complex member projects such as sourcing medical resources for corporate events, locating medication availability, coordinating medical appointments
  • Reviewing medical records
  • Researching physicians and writing physician biographies
  • Creating reports for Members with medical resources during travel
  • Provide support to Director and Associate Director of PA

  What you will bring with you :

  • Ability to work with a diverse range of people
  • Self directed and ability to multi task
  • Active listening, problem solving and excellent communication skills
  • Collaborative within a team
  • Solid follow through capabilities
  • Consistently a highly rated performer who volunteers for special projects

  Required Education and Experience:

  • 5 years in healthcare, high touch client service and / or project management with a knowledge of healthcare systems and resources
  • Ability to use Microsoft Office software applications effectively
  • Bachelor’s degree required, advanced education such as a degree or certification in health related or patient advocacy area desired
  • Background in clinical care, social work, nursing, patient advocacy or case / care management preferred

  Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

  Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

  Life is brighter when you work at Sun Life

  • Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
  • Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
  • A flexible work environment with a friendly, caring, collaborative and inclusive culture
  • Great Place to Work® Certified in Canada and the U.S.
  • Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  If you are a California resident, the salary range for this position is:

  • Southern region: $58,800-$88,200 annually
  • Central region: $62,000-$93,000 annually
  • Northern region: $66,200-$99,300 annually

  If you are a Colorado resident, the salary range for this position is $56,100-$84,200 annually.

  If you are a New York resident, the salary range for this position is $66,200-$99,300 annually.

  If you are Washington resident, the salary range for this position is $62,000-$93,000 annually.

  We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

  Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

  At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

  #LI-remote

  Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

  At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

  For applicants residing in California, please read our employee California Privacy Policy and Notice.

  Job Category:

  Health Advisor

  Posting End Date:

  02/11/2023

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• About the company

  Sun Life Financial Inc. is a Canadian financial services company.

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