Wpromote
Associate Director, IT Support
What's your preference?
Job Description
- Req#: e7095527-b51b-4bff-8fef-8843ef359048
Employer Industry: Digital Marketing Agency
Why consider this job opportunity:
- Salary up to $145,000
- Unlimited Paid Time Off (PTO) and an extended holiday break
- 100% paid parental leave and 401(k) matching
- Comprehensive benefits including medical, dental, vision, and life insurance
- Remote-first culture with opportunities for in-person collaboration in office hubs
- Commitment to a diverse and inclusive work environment
What to Expect (Job Responsibilities):
- Oversee the technical support team, fostering a culture of excellence in problem-solving and customer service
- Develop and implement scalable technical support policies and procedures
- Collaborate with various departments to align business needs with technical support strategies
- Manage the IT Support team, mentoring team members into strategic business analysts
- Utilize metrics and analytics to continually improve support operations and drive efficiency
What is Required (Qualifications):
- Bachelor's degree in Computer Science, Information Systems, or equivalent work experience
- 8+ years of experience in progressive technical support management
- Proven leadership skills with a track record in optimizing technical support operations
- Proficiency with no-code/low-code platforms and IT service management frameworks such as ITIL
- Previous leadership experience within a technical support department
How to Stand Out (Preferred Qualifications):
- Advanced degree in Computer Science or related field
- Experience with IT security and compliance
#DigitalMarketing #TechnicalSupport #Leadership #RemoteWork #InclusiveWorkplaceAbout the company
Wpromote is a leading digital marketing agency specializing in PPC, SEO, Email, and Social. Our team helps elevate the growth of your brand. Let's talk!
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.