• Job Description

  Req#: 4797154008

  Why NVNA & Hospice?

  Join a team that boasts an impressive track record of excellence in delivering top-tier home health, hospice, wellness, and public health services to our valued patients and community.

  Our non-profit organization is a continued recipient of five-star patient experience ratings with the Centers for Medicare and Medicaid Services, the highest achievement possible. We are proud to be ranked as a Top 100 Women-Led Business in Massachusetts by Boston Globe Magazine and The Women’s Edge.

  Today, NVNA and Hospice is a vibrant agency serving 27 communities and providing 120,000 patient visits per year with a staff of 331—including 123 nurses—and a reputation for excellent care, efficiency, flexibility, and innovative thinking.

  We continue to uphold our values of community, high-quality services in a safe environment of care, integrity, professional development, respect and caring, excellent customer service, and employee well-being. We are neighbors helping neighbors.

  We are looking for a Senior IT Support Desk Tech to work onsite Full Time 40 hours weekly with an on call weekend rotation every 3-4 weeks. In this position, you will deliver advanced technical support to the NVNA staff and volunteers. Duties include advanced troubleshooting to resolve complex technical issues. Be the technical lead installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.

  Duties and Responsibilities:

  • Respond to user requests for technical support, troubleshoot issues, and assist in implementing effective solutions.

  • Administer and support Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint Online.

  • Administer and support our mobile device management environment of apple devices

  • Deploy and manage software updates, patches, and system images.

  • Maintain accurate documentation of issues and resolutions to contribute to the internal knowledge base.

  • Create and regularly update job aids and how-to guides for staff use.

  • Identify inefficiencies in support workflows and implement improvements to enhance productivity.

  • Assist with maintaining inventory records and documentation of hardware and equipment.

  • Research, evaluate, and consult with vendors regarding equipment purchases, upgrades, and installations.

  • Provide backup support for networking, including routers, firewalls, switches, and wireless access points.

  • Perform additional duties and special projects as assigned.

  Experience/Education:

  • Bachelor’s degree or equivalent work experience in a technical environment.
  • CompTIA A+, Network+, or Security+ certification preferred.

  • 4–5 years of experience in a desktop and server support environment.

  • Proficiency with Microsoft 365 Admin Center and Exchange Online.

  • Experience with MDM platforms like Jamf

  • Knowledge of:

    • Active Directory and Group Policy management

    • SharePoint Online configuration and support

    • Windows 10/11 troubleshooting

  • Experience with PowerShell scripting to automate administrative tasks (preferred).

  • Familiarity with ticketing systems and remote monitoring tools, such as Datto RMM.

  • Strong problem-solving skills, attention to detail, and ability to communicate technical concepts clearly.

  What's in it for you?

  • Medical, Dental and Vison Benefits
  • Company paid Life Insurance and Long-Term Disability
  • Generous Paid Time Off Package
  • 401 (k) match program
  • Tuition Reimbursement and Scholarship Program
  • Mileage Reimbursement (in field positions only)

  VACCINE REQUIREMENTS: NVNA and Hospice requires full vaccination for Covid-19 and flu as a condition of employment. An exception to this mandatory requirement can be requested.

  NVNA and Hospice complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment.

  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• About the company

  Professional home healthcare, visiting nurse service, & hospice services serving families throughout the South Shore, MA. Contact our team at NVNA & Hospice today to learn more.

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