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Job Description
- Req#: R4894
Provide IT support to global customers
Image computers and perform asset management
Help deploy and configure desk top setups
Troubleshoot hardware, software , and operating system issues (macOS and Windows )
Apply knowledge of information systems products and services to timely solve problems
Leverage the centralized helpdesk ticketing system to ensure SLAs are met
Provide assistance with IT projects and implementations , as needed
Collaborate with different business groups for cross - department projects
Configure and troubleshoot conference room and A/V equipment
Provide support for in-office and remote meetings/events
Act as an escalation point and mentor for tier 1 tech nicians
Perform SaaS system s administration (Slack, Zoom, Atlassian , etc.)
Minimum 4 year’ s experience in IT support
Exceptional customer service skills is a must
An ability to:
S ystematically troubleshoot complex issues
P rovide repeatable solutions in a timely manner
W ork independently, yet know when to ask for guidance or support
M ultitask and prioritize tasks
L ift up to 40 lbs.
K nowledge of and experience with:
macOS and Windows environments
Microsoft Office 365 productivity suite
C entralized ticketing system
Cloud applications support (O365, G Suite, Atlassian, Okta, etc.)
Windows A D and related technologies (DNS, DFS, file sharing, centralized printing, etc.)
B asic networking concepts and technologies (TCP/IP, DHCP, VLAN, VPN, etc.)
IT security best practices
Availability to work weekend shifts , as needed
Job DescriptionThe Role: Sr . IT Support Engineer
As a key member of the Global IT Operations team, you will be responsible for providing IT engineering support to our customers: Chegg’s employees, contractors, and interns across the globe . An exceptional focus on the customer experience is critical to the success of this role.
As a senior tech nician , you will solve complex issues , perform light SaaS admin istrator work , and collaborate on global projects.
Responsibilities
Qualifications
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
Video Shorts
Life at Chegg: http://youtu.be/Fwf90zgaOLA
Chegg Corporate Career Page: https://jobs.chegg.com/
Chegg India: http://www.cheggindia.com/
Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/
Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers
Chegg out our culture and benefits!
http://www.chegg.com/about/working-at-chegg/benefits/
Chegg is an equal opportunity employer
About the company
Chegg Tutors is an online tutoring company that matches students who need help with online tutors.
Notice
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