• Job Description

  Req#: 91e91946-c216-454b-9fef-509ed72147e0

  Senior Jira (Cloud) Administrator | Remote | India | Shifted work time - North American business hours

  
  

  Interested candidates can directly reach out to Viswash Beesetti (Global Talent Acquisition Partner) @ beesetti@pythian.com

  
  

  Why you?

  Are you a Senior Jira Administrator based in India? Do you want to work remotely? Do you have well rounded experience using and configuring Altlassian tools (Jira, Opsgenie, Confluence) as well as ability to plan/design modifications to existing configuration to be able to meet growing business needs? Can you perform research and proof of concepts to ensure proposed changes to configuration are not affecting existing functionality? Do you have experience collaborating with other Jira administrators to meet the business goals? If you enjoy solving complex business/technical problems and then this could be the job for you!

  
  

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  What will you be doing?

  • Provide Jira admin support for Jira Software/Jira Work Management in Cloud (creation, review, changes to custom fields, workflows, screens, permission notifications, etc.)
  • Provide Jira admin support for Jira Service Management in Cloud (creating Service Management projects, configuring Service Requests, incoming emails and paging with Opsgenie)
  • Be responsible for designing and supporting Pythian Jira integration with our customers ticketing/paging solutions to support bi-directional integration of those systems.
  • Provide Jira admin support for configuring Jira add ons (Tempo, Advanced Roadmaps, Scriptrunner, Projectrack).
  • Provide input in configuring Jira/Jira SM Cloud to ensure existing and future business needs are accommodated.
  • Provide input to training materials and webinars to ensure Pythian employees have all the information they need for smooth transition to Jira/Confluence cloud.
  • Collaborate with Support Services team (L1) to ensure they are equipped with the knowledge on how to support Pythain employees during this transition.
  • Be part of Agile implementation process, and provide feedback on user stories, backlog grooming and prioritization and estimation.
  • Be the go-to source for information on Atlassian functionality and possible add-ons.
  • Collaborate with other members of the Enterprise Data and Apps team and other Jira System Administrators to provide suggestions for new features implementation, while maintaining performance and stability of the system

  
  

  What do we need from you?

  • This is a “wish list” If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! There will be plenty of opportunities to learn new skills and contribute to the Team and Customers needs and grow with Pythian.
  • While we realize you might not have everything to be the successful candidate for the Senior Jira Administrator job you will likely have skills such as:
  • Minimum 3 years of experience being a technical lead for Jira Cloud and Jira Service Management (experience with common add ons, modifications to workflows, permissions, screen schemas, notifications, boards, reports, user groups).
  • Minimum 2 years of experience using and configuring Jira Service Management.
  • Minimum 2 years of experience using some of the most popular add-ons: Tempo, Insight, Advanced Roadmaps, Automation, etc.
  • Expert experience integrating Jira with other apps like Service Now, PagerDuty, Freshdesk etc. preferrably using ScriptRunner connect, Jira code or Jira automationsExposure to working with webhooks and integrating Jira with other systems is a plus.
  • Good understanding of ScriptRunner/Power Script is a must.
  • Ability to leverage Jira functionality to create and improve our internal processes.
  • Ability to work independently and with minimal supervision, by posting updates to tickets, following up on own tasks, communicating roadblocks, being proactive about issues that may prevent the work from being completed.
  • Able to follow existing process and document steps needed to accomplish the solutionSome experience using Agile methodologies, including working in Sprints, prioritising work, estimating stories is a plus.
  • Adept at understanding internal clients needs and challenging those needs across stakeholdership to identify the most efficient long-term solutions.
  • Ability to communicate highly effectively in English, both oral and written, with internal stakeholders at multiple levels.
  • Ability to work shifted work time to align with North American business hours

  
  

  What do you get in return?

  • Love your career: Competitive total rewards package including an annual bonus
  • Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend conferences, become certified, whatever you like!
  • Love your work/life balance: Why commute? Work remotely from your home, there’s no daily travel requirement to an office! You can be located anywhere in Canada or the US, all you need is a stable internet connection.
  • Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
  • Love your community: Blog during work hours; take a day off and volunteer for your favorite charity.

  
  

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  Why Pythian?

  Pythian excels at helping businesses use their data and cloud to transform how they compete and win in this ever-changing environment by delivering advanced on-prem, hybrid, cloud and multi-cloud solutions to solve the toughest data challenges faster and better than anyone else. Founded and headquartered in Ottawa, Canada in 1997, Pythian now has more than 300 employees located around the globe with over 350 clients spanning industries from SaaS; media; gaming; financial services; e-commerce and more. Pythian is known for its technology-enabled data expertise covering everything from ETL to ML. We pride ourselves on our ability to deliver innovative solutions that meet the specific data goals of each client and have built meaningful partnerships with major cloud vendors AWS, Google and Microsoft. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy. If you are a Jira Administrator ; live in Hyderabad, India; love your data and want to love your career then join us!

  
  

  Intrigued to see what a job is like at Pythian or check us out @Pythian and #pythianlife . Follow @PythianJobs on Twitter and @loveyourdata on Instagram!

  
  

  Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers

  
  

  Disclaimer

  For this job an equivalent combination of education and experience, which results in demonstrated ability to apply skills will also be considered.

  Pythian is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

  The successful applicant will need to fulfill the requirements necessary to obtain a background check.

  Applicants must be legally authorized to work in their country of residence permanently– Pythian will not relocate, sponsor, or file petitions of any kind on behalf of a foreign worker to gain a work visa, become a permanent resident based on a permanent job offer, or to otherwise obtain authorization to work.

  No recruitment agencies

• About the company

  Pythian Services Inc., commonly known as Pythian, is a Canadian multinational corporation that provides data and cloud-related services.

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