• Job Description

  Req#: R514857
  Work Flexibility: Hybrid

  We are looking for a committed and dedicated Senior Kit-Booking Representative to join our highly engaged Finnish Customer Service Team. Location in Vantaa, Helsinki/Finland, (location could also be in Malmö, Sweden, working hours aligned with Finnish time).

  Opportunities & benefits that the role offers

  • The opportunity to work within a great company, being listed as “Great Place to Work” in several countries.
  • Opportunity to grow and develop within our Customer Service department.
  • Being part of a great Team, where focus lies on high engagement, well-being, and great collaborative efforts.
  • Attractive flexibility in working arrangements.

  Is this you?

  You have Experience You have at least 3 years of customer service experience. Ideally, you have also worked within the Medical field, and/or experience from Supply Chain/logistical work-flows.

  You are fluent in Finnish and being able to communicate well in English, both written/verbal.

  You Know what you are Doing You understand how to best handle customer interactions, and always act professional, with a true service focused mind-set.

  You love a Challenge You will always try to meet our customers’ needs. You love to identify solutions that meet the need of both internal/external stakeholders and customers.

  You Build Relationships You are an excellent networker and relationship builder. You adapt easily to work with a variety of people in various roles and levels of management in a fast-paced organization. You love to work as part of a team.

  You do the Right Thing You have a high level of integrity, responsibility, discipline and attention to detail. You understand the importance of maintaining confidentiality at all times.

  What will you do at Stryker?

  • You will be responsible for incoming bookings of medical devices, investigating availability in our systems and via different internal stakeholders, manage invoicing of bookings, and handle customer inquiries. You will also manage returns, as well as handling incoming phone-calls and emails.
  • You will be able to develop over time, and working closely with each Sales Team, and attaining better product knowledge, to better support our customers.
  • The Kit-Booking Team is part of our Customer Service Department, and in this role, you will mostly be interacting with our internal customers, Sales Departments, but also connect with external customers.
  • You will provide ideas, solutions, and tools to increase the effectiveness and efficiency of Kit-Booking operations.

  The Company

  Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com .

  Travel Percentage: None

• About the company

  Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.

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