• Job Description

  Req#: 00525784

  Employment Type:

  Full time

  Shift:

  Day Shift

  Description:

  The Senior LMS Administrator focuses on achieving an optimal LMS experience by all administrators and users through issue resolution and education. This role provides support and assistance to LMS Administrators in resolution of complex and non-routine issues, and has the primary responsibility for maintaining and leveraging Trinity Health’s own issue tracking system.
  The Senior LMS Administrator utilizes information from the Trinity Health and the vendor’s issue tracking systems to determine opportunities for education or other methods of addressing the most common and the most consequential issues. The role is responsible for developing job aids and tools for users and administrators, conducting training, and assisting with onboarding of new LMS Administrators. The role works closely with the LMS, vendor, TIS, Workday Integration, Organization Effectiveness Operations and HR teams.

  ESSENTIAL FUNCTIONS

  Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

  Works to resolve complex and unusual issues, involving Enterprise and Ministry LMS Administrators as needed. Coaches, mentors and supports LMS Administrators in issue management and resolution, including basic issue/requests when warranted by workload exceeding LMS Enterprise Administrator capacity.

  Supports LMS Administrators as needed with creating unusual or complex student groups, learning assignments, Continuing Education (CE) management, managing classroom activities and other learning activities, including publishing.

  Supports and guides the LMS Administrators in the use of system functionalities and reports. Identifies educational and support material needs pertaining to the system functionalities and reports. Leads deployment and ongoing improvement of these materials.

  Provides supplemental forms of training and learning aids regarding LMS use for the LMS Administrators and colleagues.

  Leverages user group meetings as an additional education opportunity and forum, featuring new educational material and user best practices from Ministry administrators.

  Serves as a liaison to Organizational Integrity and Compliance and any other Trinity Health department or division seeking system-wide assignment and tracking of learning. Assists as needed in assignment development, deployment, and reporting.

  Administers the User Satisfaction survey; obtains and reports results to the LMS manager.

  Maintains strong data integrity within the LMS by adhering to data standards, and promotion of standards and correct procedures among Ministry administrators and others with administrative access.

  Deploys quick-thinking and adaptive problem solving to develop innovative solutions.

  Regularly participates in internal, regional, and national user group meetings to maximize standardization and share best practices.

  Participates in professional organizations and industry forums to stay current with multimedia and learning technology tools.

  Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

  MINIMUM QUALIFICATIONS

  Bachelor’s degree in Learning Technology, Information Technology, Education or a related field with five (5) years of LMS administrator experience including, authoring, publishing and reporting, or an equivalent combination of education and experience.

  One (1) - two (2) years work experience in a customer service role related to Information Technology services or applications such as help desk, customer service representative, or a help hotline is required. Must be able to work effectively with end users and customers in empathetic and efficient manner to identify effective solutions in a timely manner and resolve complex issues and needs.

  Experience developing educational support documents, (e.g. job aids, guidelines, work instructions) using advanced document design and formatting features of Microsoft Word and PowerPoint is required.

  General familiarity with HRIS systems, including web-based applications is required. Workday experience is a plus.

  Knowledge of web technologies, such as JIVE or other collaborative applications (e.g. JIVE) is required.

  Must possess strong problem solving skills for resolution of the complex and challenging issues. Must be able to articulate resolution paths and develop same capabilities in other Administrators where the frequency of issues warrants an increase in capability.

  Advanced communication skills as applied to adult learning and complex issue resolution (e.g. use of diagrams, graphs, analogies, cited references, glossaries, content organization, etc.).

  Must be comfortable operating in a collaborative, shared leadership environment.

  Must have proven ability to work autonomously and/or in a dynamic team setting with Subject Matter Experts (SMEs) and major stakeholders.

  Ability to prioritize multiple assignments based on established criteria. Seeks guidance from supervisor only when there are conflicting deadlines.

  Must possess effective analytical and problem solving skills and utilize sound judgment in resolving issues.

  Ability to track and respond to end-user concerns and questions in a timely manner. Must be mindful of time constraints and deadlines. Must be attentive to details.

  Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

  Pay Range- $31.25- $46.88/hr

  Our Commitment to Diversity and Inclusion
  

  Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

• About the company

  Trinity Health employs about 129,000 colleagues, including 7,500 employed physicians and clinicians. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs.

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