Reports to: US Headquarters, San Francisco office

Job Summary:

Facilitate communication between production, sales, and distribution stages to promote efficient and on-time shipment of finished products to the customer.

Responsibilities:

• Route and manage the company's purchase orders, arrange shipments, and ensure timely delivery of goods

• Review purchase orders and shipping documents to ensure accuracy

• Work closely with Inventory Manager, Operations Manager, and Production Manager to ensure production and shipping schedules are aligned and well-coordinated

• Prepare shipping labels and all product labels as needed for all production runs

• Prepare shipping documents and ensure the Certificate of Origin is provided for each shipment

• Prepare bills of lading, packing lists, and customer invoices

• Utilize logistics IT systems to optimize procedures

• Resolve issues related to transportation, logistics systems, imports/exports, or customer concerns

• Respond to and follow up on all inquiries (written and verbal) from vendors and customers related to purchase orders

• Respond to customer inquiries and refer clients to the proper channels; address and prioritize customer backorders

• Prepare accurate reports for upper management

• Make special shipping arrangements as necessary

• Track and correct shipping errors

• Manage distribution and shipment budgets

• Develop processes that make the supply chain more efficient and organized

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