• Job Description

  Req#: BFS042358

  Genpact (NYSE: G) is a g lobal professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

  Inviting applications for the role for Senior Manager, AI Solution Architect

  Responsible for the effective embedment of AI & digital solutions that enable Genpact BCM to deliver meaningful business value and solve for pain-points whilst ensuring the long-term sustainability for our customers.

  The role entails articulation and creation of optimal , enterprise solutions that require the candidate to demonstrate significant skill across the full solution lifecycle, including enterprise architecture, system integration, data modeling, risk management, commercial acumen, contractual writing, governance processes as well as project management and delivery.

  Responsibilities

  Industry knowledge:

  Relevant years immersive industry experience. Candidates should demonstrate an end-to-end understand of at least on banking sector along with the process and technology domain across the back, middle and front office systems.

  Systems knowledge:

  Applicants should be able to demonstrate knowledge in each of the following areas:

  • Enterprise systems from vendors like SAP, Oracle, Infor, Microsoft

  • Industry specific applications like Guidewire, SeQuel , Sapiens, Legacy IBM/CSC/PMSC mainframe

  • Orchestration and automation vendors like Pega, ServiceNow, Salesforce, IBM Business Automation Workflow/ Blueworks , Automation Anywhere, UiPath, BluePrism , Workfusion

  • Contact Center applications, like Genesys, Five9, NICE, AWS Connect, Cisco Contact Center

  • RAG technologies and LLM frameworks, LLM model registries (Hugging Face), LLM APIs, embedding models, and vector databases

  • Azure OpenAI, Google Vertex Gen AI, and AWS LLM foundational models, BERT, Transformers, PaLM , Bard, etc.

  Core role skills:

  • Conversant in the full spectrum of technology and business systems

  • Responsible for interfacing with business to understand the key drivers of transformation, and for helping us create and overall roadmap to deliver value to our clients

  • Identify and solve for customer and industry pain points

  • To be able to architect a full end to end solution specific to client needs - should have an understanding of how process, technology, analytics and AI can be leveraged to address client needs

  • Partner with best of breed technology vendors in to launch new service offerings

  • Work with the Internal teams by collaborating and staying ahead of the curve when it comes deadlines.

  Qualifications we seek in you!

  Minimum Qualifications / Skills

  • MBA / Degree in Computer Science / Technology or equivalent professional certification

  • Program or project management certification

  • Software deployment or development certification

  • Prior solutioning and consulting experience

  Preferred Qualifications/ Skills

  Some years of immersive experience in at least three of the following key areas:

  • Enterprise or line of business systems deployment

  • System and data integration products and platforms

  • PaaS/SaaS finance business tools

  • Automation and Orchestration

  • Analytics and Data management

  • Enterprise scale implementation for AI/ GenAI solutions including architecture, design, security, infrastructure, MLOps / GenAIOps

  All candidates should be able to demonstrate an understanding of the emerging digital technologies and trends across Automation, Analytics and AI.

  Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

  Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training .

• About the company

  Genpact is an American professional services firm headquartered in New York City, New York.

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