Company:

Cox Communications, Inc.

Job Family Group:

Engineering / Product Development

Job Profile:

Sr Lead Systems Engineer

Management Level:

Sr Manager - Non People Leader

Travel %:

Yes, 5% of the time

Work Shift:

Day (United States of America)

Job Description:

Cox Communications is currently seeking highly talented individuals to join our dynamic MarTech team, which forms an integral part of our rapidly expanding Marketing Operations organization. The Senior Manager, Martech and Platform Management will be responsible for spearheading our CommsTech operations and overseeing the execution of all 1:1 customer-facing communications across the enterprise, ensuring the accurate delivery of over 550 million customer impressions per year. This role is pivotal in establishing and continuously enhancing enterprise-wide campaign production standards, implementing best practices, driving production engineering improvements, and shaping the optimal CommsTech ecosystem.

To excel in this role, we seek an individual who possesses an unwavering passion for marketing technology, an inherent data-driven mindset, exceptional communication skills, and a collaborative nature. We are looking for someone who not only possesses these qualities but is also eager and receptive to learning. This is far from an ordinary "office job" that merely involves attending meetings, drafting emails, and creating PowerPoint presentations. Instead, you will find yourself at the forefront of numerous complex projects, leveraging your expertise to master IT/technology processes, including platform management and maintenance, systems monitoring, and the system development lifecycle. Furthermore, you will have the opportunity to innovate and enhance our marketing stack while effectively managing the vendor team responsible for production operations. You will be challenged. You will be working with top-notch industry leaders on the cutting-edge solutions (and we are not just saying it). You will never be bored.

Join us in this exciting opportunity to make a meaningful impact, drive innovation, and shape the future of our marketing operations. Together, we will continue to raise the bar and deliver exceptional experiences to our customers, solidifying our position as an industry leader.

What You’ll Do

• Leads selection, implementation, and maintenance of key applications, processes and technologies that are required for 1:1 customer communication centered around Adobe Campaign
• Manages schedule-based and real-time data feeds into the Marketing applications.
• Manages vendor teams supporting the applications 24x7 and ensure timely triage, solutioning and communication of issues based on defined SLAs.
• Develops and manages strong partnerships with boundary and third-party partners to ensure coordinated implementations and deployments across multiple internal and external teams.
• Collaborates and partners closely with Consumer Analytics, Analytics Center of Excellence (ACOE) and Technology teams relative to data integration, optimizing use of intelligence and migrating towards more AI (Artificial Intelligence) driven decisioning.
• Works directly with the Director to routinely produce and deliver executive-ready results & insights to cross-functional teams and senior leadership along with recommendations for improvement to future communications tactics and strategy.
• Innovates, researches, and anticipates industry trends. Applies as appropriate to enhance our CommsTech stack.
• Works closely with senior leadership to fully understand business priorities relative to comms tech, representing the needs of Marketing, Care, Field, Sales, and Product
• Owns areas of responsibility, self-starter, hands-on. Handles intake requests and triages the issues.
• Manages multiple concurrent projects.
• Interacts with vendors, internal stakeholders, and business partners. Translates opportunities/business requirements to potential solutions. Leads tests. Explores associated data.
• Learns new technology and applies the knowledge to improve customer experience.
• Ensures our comms stack adheres to data privacy regulations.

What’s In It For You

At Cox, we reward your hard work with meaningful benefits.

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Who You Are

Minimum

• Bachelor’s degree in a related discipline (analytics, statistics, mathematics, computer science, etc) and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 6 years’ experience; a Ph.D. and 3 years’ experience in a related field; or 20 years’ experience in a related field.
• Proven extensive experience managing large projects for large/enterprise organizations.
• Proven proficiency and experience with implementing Marketing Clouds or similar multi-channel marketing automation stack.
• Experience in an application support and monitoring role.
• Experience integrating marketing technology with enterprise applications.
• Requires strong knowledge of digital marketing ecosystems and processes along with the roles that data marts and advanced analytics play in marketing.
• Strong interpersonal, leadership and presentation skills; works collaboratively with teams throughout the organization.
• Experience implementing or improving business processes using agile marketing methodologies.
• Ability to learn and operate new technology. Hands-on
• Experience in managing Remedy queue or other ticketing system to triage issues in timely fashion for cloud applications is required; partners closely with Technology teams to triage issues, and actively input and manage tickets for resolution in internal and external systems.
• Working knowledge of and experience in leading implementation teams that develop targets and workflows within Adobe and/or Salesforce, build templates, QA, and provide 24/7 service SLAs.

Preferred

• Knowledge of CommsTech and industry best practices/standards
• Business analytics. Understands numbers, trends, A/B testing, making sense of data. Will own monitoring and escalating any system performance issues.
• Innovative
• Experience in the telecommunications industry

#LI-127

Compensation:

Compensation includes a base salary of $127,800.00 - $213,000.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include an incentive program.

About Us:

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.