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Summary:

The National Field Response (NFR) team takes the ASPCA's commitment to animals to the very doorsteps where help is needed. The team travels from coast to coast responding to requests from law enforcement and animal welfare professionals with the primary goal of removing animals from crisis situations created by natural disasters, animal abuse, hoarding or neglect.

Under the leadership of the Director, Planning and Resources, the Senior Manager, National Field Response Planning will provide leadership and coordination for the centralized planning for all ASPCA responses during natural and man-made disasters. This includes but is not limited to scheduling and facilitating case planning calls, serving as a liaison with Department and branch leads to collect critical information for operational planning, identifying resources needed in the field as well as other planning and resource duties as assigned. The person in this role will also coordinate all debrief and after-action processes as they relate to National field responses.

The Senior Manager, National Field Response Planning will be required to show professionalism, discretion, and leadership in a variety of situations. This position will be based in a remote office and travel as needed during response missions to provide on the ground leadership for field operations during natural and man-made disasters.

This remote-based position (which requires travel, as described below) is open to all candidates based within the United States.

Responsibilities:

Responsibilities will include, but are not limited to:

Operational Planning and Response Support (35%)

• Oversee consistent, coordinated processes and strategies for National operational planning for all ASPCA Disaster Response and ASPCA National Criminal/Cruelty and non-criminal/cruelty Cases.
• Implement current best practices and standard operating procedures (SOP’s) used to increase and enhance our field response planning strategy.
• Work with the NFR leadership and other departments to expand the team’s response capabilities through collaboration and capacity building.
• Schedule, facilitate, take notes, and follow up on action items for all new case planning calls.
• Serve as planning lead with branch leads to collect information for Incident Action Plans (IAP)
• Prepare and presentation of final IAP and on planning calls and operational briefings.
• Compile org charts with information from branch leads and ensure that org chart reflects the needs of the particular operation.
• Work with key stakeholders to identify pre-response resource needs, track resource availability and assignments.
• Assume field leadership role(s) as assigned.
• Cultivate positive and productive relationships with staff and responders.
• Provide project management leadership for initiatives that further the department’s capabilities in planning and response in the aftermath of a natural disaster or cruelty case.
• Develop and conduct an after action to evaluate the planning process following each operation to ensure we continue to implement operational best practices and streamline communications.
• Work with appropriate departments on protocol and infrastructure development; ensure protocols are communicated and implemented within responder pools.
• Provide regular feedback to department and branch leads to ensure they are supporting operational planning best practices.

After-Action Program (30%)

• In collaboration with NFR & key stakeholders, coordinate and facilitate the after-action process for all National response operations, which may include, but is not limited to: After-Action Surveys, After Action Calls, Individual follow ups, After-Action Reviews and Critical Incident Debriefs.
• Conduct analysis of each operational debrief and work collaboratively with leadership to ensure improvement plans are implemented.
• During the planning phase of all operations, revisit all prior after-action feedback to ensure best practices have been implemented and action items have been completed.

Deployment and Resource Unit Support (25%)

• Serve as a back up to the Coordinator, Resource Unit and provide resource unit support for National Field Response cruelty and natural disaster field operations including general administrative duties.
• Coordinate a large number of responders across various operations and locations including flights, lodging, roles, ground transportation and diet.
• Collaborate with NFR and key stakeholders to identify and prioritize scheduling needs.
• Identify lodging and transportation vendors to support field operations. Negotiate rates and terms, and coordinate responder scheduling information with vendors to ensure needs are met.
• Provide on the ground support and leadership for NFR deployments; deployment roles may include, but are not limited to, command roles, logistics, transport, resources, animal removal and technical rescue.
• Maintain certifications in command roles and technical rescue to support in any type of case request.
• Supervise Resource Unit processes to ensure the centralized coordination of incoming and outgoing personnel to National Cruelty and Disaster operations including responder communication, flights, lodging, roles, ground transportation and diet.
• Supervise identification of resource responder needs and priorities, collection of availability, and responder scheduling.
• Contribute to preparation and presentation of operational briefings.
• Identify local temporary labor agencies to support temporary shelter operations in the field. Guide the contract process and negotiate rates and terms as needed.
• Support the collection of statistics on responder and operational hours.
• Provide daily updates for situation reports, summaries, narrative statements, and analyses of events, after action reports, and team debriefs.
• Supervise responders while on deployment and provide coaching and training as required.
• Although the primary function of this role is operational planning, extensive travel (up to 40%) may be required.

Training & Administration (10%)

• Develop and implement professional development plan through the annual goal setting process maintaining high standards to ensure goals are met or exceeded within timeline requirements.
• Provide leadership and represent the ASPCA at professional meetings, conferences, and trainings; actively market ASPCA response resources and capabilities.
• Participate in strategic trainings, workshops, and webinars to advance partnerships and knowledge of large-scale operations and field response topics at the local level.
• Represent National Field Response with media opportunities, public speaking, and presentations.
• Mentor newly trained staff and responders, when appropriate, and conduct workshops or give lectures to animal welfare professionals, in effort to expand knowledge of ASPCA response capabilities and field operation protocols.
• Lead the development and maintenance of Standard Operating Procedures (SOPs) for Operational Planning processes to increase NFR response team impact, efficiency, and effectiveness.
• Create and maintain monthly reports and metrics.
• Support all other administrative activities and special projects as identified.
• Train NFR staff to support the operational planning process to ensure we have depth to effectively address operational planning for multiple and simultaneous operations.
• Create and maintain monthly reports and metrics.
• Support all other administrative activities and special projects as identified.

Exemplifies the ASPCA’s Core Values

• Has Commitment and dedication to improving the lives of animals.
• Demonstrates Ownership and feels responsible for outcomes.
• Believes in Team – that we are stronger together.
• Seeks to Elevate others and reimagine what is possible.
• Focuses on Impact, specifically making change for animals.

Additional Information:

• Work may be performed in an environment with regular exposure to high noise levels, chemical cleaning agents, animal dander and wet floors
• Work may involve exposure to the elements which including but not limited to: working in extreme temperatures (hot and cold) for long periods of time, exposure to potentially fractious animals (including the risk of animal bites and scratches) and exposure to zoonotic diseases (which can be transferred from animals to people.)

Compensation & Benefits:

The applicable target hiring range for this remote role is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor. We have organized the U.S. varying costs of labor index into three geographic zones. As a point of reference, below, we have included our ASPCA locations by geographic zone to illustrate what the hiring range would be in each of the following areas.

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.

• Zone 1 (For example, Asheville, NC; Champaign, IL; Columbus, OH; Gainesville, FL; Miami, FL; Oklahoma City, OK; Overland, KS; Union, MO; Weaverville, NC): $75,000 - $80,000 annually
• Zone 2 (For example, Washington D.C.; Los Angeles, CA): $84,000 - $89,000 annually
• Zone 3 (For example, New York, NY): $92,000 - $98,000 annually

For remote positions, you can view which zone applies to you based on your location. For questions regarding other locations not found on the list, please send an email to Careers@aspca.org for more information.

For more information on our benefits offerings, visit our website .

Qualifications:

Ability to build collaborative relationships and work collaborative with internal and external partners, Ability to create and prepare concise written reports, policies and procedures, Ability to manage sensitive information with professionalism and confidentiality and show discretion and leadership in a variety of situations., English required, Bilingual (English and Spanish) preferred, Excellent organizational skills with strong attention to detail, Exceptional written, verbal and interpersonal communication skills, Experience in project coordination including communicating with various stakeholders, developing a timeline and schedule, and overseeing progress to ensure goals are met on time, Experience with animal handling in an animal shelter, hospital, or care facility, High levels of patience, flexibility and professionalism, particularly while under pressure, Must be able to occasionally lift and move up to 50 pounds, Must be able to travel for a minimum of 7-10 days at a time as needed including weekends and holidays (up to 40% of the time.), Must be able to work flexible hours, long days and weekends as needed due to the unpredictable nature of disaster and field work including weekends, evenings and holidays, Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. Ability to pass a Department of Transportation Medical Exam to drive an ASPCA Regulated vehicle preferred., Proven ability identifying creative solutions and overcoming obstacles to achieve an ambition or goal, Proven ability to work independently; self-motivated and team-oriented, Public speaking and presentation experience including developing presentation slides, articulating presentation ideas and knowledge or presentation technology., Strong computer skills including advanced proficiency in Microsoft Office including Word, Excel, PowerPoint and Outlook

Language:

English (Required), Spanish

Education and Work Experience:

High School Diploma (Required)

5+ years of professional experience required, Familiarity with animal welfare shelter network, rescue groups, disaster response teams and logistics organizations, High School Diploma or GED Required, Undergraduate degree preferred or equivalent experience, ICS training Incident Command Certification – IS 100, 200, 700, 800, Professional experience planning and managing field response work, Strong knowledge of animal welfare and large-scale response issues, Technical Animal rescue background preferred, Working knowledge and ability to assimilate and teach the principles of emergency field response management, Incident Command System (ICS) and the National Management System (NIMS), Working knowledge of local, regional, state and federal emergency management systems and community disaster preparedness

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.