• Job Description

  Req#: SENIO008250

  Position Overview:

  At HomeServe NA, we are dedicated to cultivating a workplace where employees are inspired, growth is prioritized, and communities are supported. Our team-centered culture ensures that every individual feels appreciated, encouraged, and empowered to excel. With traditional direct mail print serving as a vital driver of our business, the print production team is essential to meeting and exceeding our annual goals.

  Traditional direct mail print remains a key driver of our business, and the print production team plays an integral role in achieving our annual goals. As a Senior Print Production Manager, you’ll be a key contributor to the collaborative and innovative spirit that defines HomeServe. You’ll manage direct mail campaigns from planning, RFQs, and pack price analysis, to purchase orders, invoicing, and final cost evaluations. Accuracy, timeliness, and budget adherence will be at the heart of everything you do.

  We’re looking for a skilled professional who not only understands the direct mail and print production industry—including digital and conventional print technologies and data personalization—but also thrives in a team-oriented environment where collaboration drives success. Using your expertise, you’ll anticipate potential challenges, mitigate risks, and develop actionable solutions.

  Responsibilities:

  • Manage an average of 20 mailing campaigns per month with an approximate budget of $20MM per year for affinity Partner alignment, ensuring timelines, production guideline standards and budgets are met.
  • Lead and maintain the quality of production assets and review art, proofs and laser audits for accuracy.

  • Support the growth of the business by executing new partner campaigns on time and accurately.

  • Drive advanced solutions with external vendors, including negotiating contracts, overseeing high-volume production, and managing day-to-day vendor relationships.

  • Proactively recognize potential for production issues and troubleshoot and communicate solutions effectively.

  • Oversee compliance with USPS regulations while identifying opportunities to optimize postal and logistics processes.

  • Collaborate and communicate effectively with marketing, strategy, data, and creative teams to execute mailing campaigns, keeping key stakeholders informed of schedules, delays, or any issues related to mail campaigns.
  • Effectively manage projects and workloads by coordinating with cross-functional teams to plan and execute partner mail campaigns for direct marketing materials.
  • Assist in the development of specifications for new print components and complex testing when necessary and negotiate effective pricing. Working with team members to estimate project costs when needed.
  • Work proactively with print and mail vendors to ensure continuous improvement and optimal production solutions for new and existing marketing materials.

  • Work with Sourcing/Procurement to set up new vendors to ensure projects are delivered accurately, invoiced on time, and within the estimated budget.
  • Develop and present transformational strategies for cost management, including innovative approaches to campaign workflows and production standards.
  • Support internal relationships with Finance, Creative, Data, Campaign Management, and Strategy to drive synergies, share best practices, and optimize savings.

  • Provide operational leadership by establishing best practices, mentoring team members, and providing back up to provide business continuity.
  • Influence leadership decisions by providing data and statistics from reports that can help determine potential cost savings and production efficiencies
  • Drive and manage large scale campaigns within partner programs for maximum internal and production efficiencies

  • Lead and manage a team of employees, providing guidance and support as needed
  • Develop employee skills and performance through training and coaching and delegate tasks as needed
  • Monitor employee performance and provide feedback as needed, including performance reviews

  Essential Functions:

  Essential Job Function	% of Time on Function
  Managing Campaigns to mail on time and on budget	50%
  Developing Direct Reports/Performance Management	20%
  Collaborating with internal and external teams	20%
  Work with creative teams to maximize best production practices	10%

  Job Requirements:

  • A Bachelor’s degree is preferred, with a minimum of 10 years of senior-level experience in direct mail production and procurement in membership, loyalty, credit card, insurance or related industries.
  • Mastery of prepress, digital and conventional print technologies, and an advanced understanding of supply chain management principles.
  • Comprehensive expertise in letter shop processes, USPS postal technologies, and compliance with industry standards.
  • Strong leadership and strategic planning abilities, including experience in vendor negotiations and managing high-complexity projects.
  • Advanced analytical and decision-making skills, with a track record of cost management and process improvements.
  • Excellent problem-solving skills with a proactive approach to anticipating potential production issues.
  • Excellent written and verbal communication skills, with the capacity to supervise and mentor team members.
  • A proven ability to execute high-volume workloads accurately and in alignment with organizational goals.
  • Proficiency in Microsoft Office (Excel; spreadsheets, database & Word; tables) and experience with project management tools like Workfront or Asana.
  • Basic knowledge of Adobe Creative Cloud software and knowledge of InDesign, Photoshop, and Illustrator is a plus but not necessary.

  In return, we offer:

  • Competitive compensation
  • Career development and advancement opportunities
  • Business-casual attire throughout the week
  • Excellent benefits, including generous medical, vision, dental, and life & disability insurance.
  • 401(k) plan with a company match

  Company Overview:

  HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What do we do and what makes it so great? Well, we’re glad you asked!

  We put people at the heart of everything we do. That’s priority number one for all of us. For the more than 4 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their AC working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster, and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none.

  At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers

  Salary Range: $111,691.89 - $128,000

  Annual Bonus Potential: 10%

  HomeServe USA is an equal opportunity employer.

  #LI-NM1 #LI-ONSITE #HUSA

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  HomeServe is a multinational home emergency repairs and improvements business based in Walsall, England.

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