• Job Description

  Req#: R7153

  At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

  Canadian Western Bank (CWB) is the only full-service bank in Canada with a strategic focus to meet the unique financial needs of businesses and their owners. Our teams take a relationship-based approach to deliver a uniquely proactive client experience through highly personalized service, specialized expertise, customized solutions, and faster response times. We provide full-service business and personal banking, nation-wide specialized financing in targeted industries, comprehensive wealth management offerings, and trust services. And we do it together – united, as oneCWB. We are firmly committed to the responsible creation of value for all our stakeholders and our approach to sustainability will support our continued success.

  Our highly engaged teams operate within a client-centric, collaborative and change-ready culture, with a core focus to achieve our vision to become the best full-service bank for business owners in Canada as we continue to transform our capabilities. And we are building momentum .

  Position overview

  People leadership. Client experience. Business growth. Risk management. Brand ambassador.
  

  The Senior Manager, Personal Banking will lead the Calgary personal banking team and minimize risk while increasing business and delivering on strategic objectives expansive of:

  • People: Recruit, mentor, coach, develop and engage successful employees – investing in & empowering our greatest strategic asset.

  • Clients: Deliver a proactive, personalized, & specialized client experience that is consistent and flawless across all channels and businesses.

  • Investors: Maximize effective use of resources, opportunities and capabilities for profitable balanced growth in all industries and segments.
    

  A typical working day

  • Leading our personal banking team to continue developing a portfolio of personal banking clients with a strong emphasis on a high quality portfolio and effective risk management, while also ensuring the highest level of service is provided to our Commercial and Real Estate clients.

  • Developing a strategy and implementing a marketing plan to achieve personal banking asset growth as per agreed targets.

  • Analyzing, preparing, recommending and approving credit requests within discretionary limit, ensuring applications exhibit quality risk assessment and analysis as well as appropriate pricing.

  • Providing leadership and mentorship to personal banking management and staff in the development of the Bank’s deposit base, retail lending portfolio, and mutual funds' portfolio.

  • Regular branch activities to ensure effective client contact is maintained through the team to build relationships and identify client needs are being met, as well as to probe/listen for new growth opportunities.

  • Providing ongoing formal and informal mentorship with personal banking management and staff to develop skills and confidence which will enhance client relationships and grow the retail banking portfolios.

  • Seamlessly interacting with Business Banking and other internal partners to improve cross business referrals.
    

  Skills that will take you further

  • Leadership. Providing leadership and mentorship to personal banking management and staff in the development of the Bank’s deposit base & personal-lending portfolio. Establishing meaningful & sustainable relationships. Contribute & enhance team engagement; maintain & improve trust, comradery, credibility, pride & fairness. Connect & commit to the growth, development, mentorship & active coaching of your team

  • Sales & sales strategy development. Developing a strategy and implementing a marketing plan to achieve personal banking asset growth as per agreed targets. Driving personal banking sales activity through your own channels

  • Relationship builder. Building, growing and maintaining profitable, long lasting and genuine relationships with CWB clients with highly developed client facing and relationship development skills, with the ability to optimally articulate value.

  • Sales focused coaching. Honed passion in supporting and executing sales and mentorship initiatives.

  • Risk management. Analyzing, preparing, recommending and approving credit requests within discretionary limit, ensuring applications exhibit quality risk assessment and analysis as well as appropriate pricing.

  • Collaboration. Seamlessly interacting with Business Banking, Wealth and other internal partners to drive and improve business referrals across CWB.

  • Agility. Strong and highly flexible, solid interpersonal and communication skills, that allow one to work effectively in a diverse and dynamic environment.
    

  Foundational knowledge and experience to grow from

  A post-secondary degree in a related field, 8+ years of banking experience inclusive of 4 years of proven sales mentoring and leadership.
  

  Why work with us?

  Winners of Canada’s Most Admired Corporate Culture 2020

  & recognized as one of 50 Best Workplaces in Canada by Great Places to Work 2022

  Your voice matters. Help us shape our voice around important social & cultural matters.

  The opportunity to make a difference. Build a team. Make an impact. Put your mark on the CWB landscape.

  Flexible work arrangements. Make work make sense for you. Remote work. Relocation. Compressed work weeks & more!

  Physical health and mental fitness are priorities. Generous time away to practice self-care and family-care with 100% company paid benefit & support programs.

  Community giving. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support.

  Bring your whole self to work. Inclusion is a journey requiring practice & experience that results in a powerful outcome.

  Innovation. Learn. Grow. Enhance. We play to win. When we fail, we fail forward.

  Connection. Join, participate, lead an employee represented group (ERG). Find a community within the CWB family.

  Organization wide coaching services. Strategic career design is something we work hard to deliver for all employees.

  Recognition. Peer to peer recognition program. Both “in the moment” and monumental!

  Financial rewards. Yup! We pay you too. Base plus performance incentives.

  Retirement investment strategy. You can’t work forever, so created an RRSP contribution & matching program with financial advisors at the ready to help you make the most of your wealth.

  Company ownership. The knowledge and opportunity to impact the bottom line and be rewarded for it - every day, with our employee share purchase plan.
  
  #LI-NB1

  As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

  Closing Date:

  * Position closes at 12:01am on the close date identified below.

  11/23/2023

• About the company

  Canadian Western Bank, also operating as CWB Financial Group, is a Canadian bank based in Edmonton, Alberta.

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