Senior Manager, Product Design

Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 5966148

      Job Description
      Senior Manager, Product Design

      See yourself at Twilio

      Join the team as our next Senior Product Design Manager, Flex Product Design.

      Who we are & why we’re hiring

      Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

      Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

      About the job

      This position is crucial to shaping the experience of our products, ensuring we deliver world-class solutions that meet the evolving needs of our users.


      In this role, you will:

      • Be a core part of the Flex product design team, providing mentorship and guidance to designers to ensure their growth and success.
      • Drive the design strategy and vision for agent and supervisor experiences, aligning closely with Twilio's overall product and design guidelines.
      • Collaborate with cross-functional teams, including product management, engineering, and other design teams, to ensure a cohesive product vision and implementation.
      • Champion design thinking and user-centered design principles to create compelling, innovative solutions that delight users.
      • Foster a culture of creativity, collaboration, and inclusivity within the design team.
      • Manage design resources effectively to ensure timely delivery of high-quality design work.
      • Integrate AI-driven solutions into design strategies to enhance user experience.


      Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


      • Strategic Visionary Skills: Craft a compelling vision for product design, aligning it with business goals and market trends, and driving its implementation across the team.
      • Design System Expertise: Develop and maintain design systems to ensure consistency and scalability across platforms and products.
      • Data-Driven Decision-Making: Utilize data and analytics to inform design decisions and strategy, balancing user feedback, business objectives, and technical constraints.
      • Change Management: Manage organizational or process changes in design teams, including adopting new tools, methodologies, or workflows.
      • Mentorship and Talent Development: Mentor and coach junior designers, fostering a culture of growth and creativity, and identifying emerging design talent.
      • Cross-Functional Influence: Influence and collaborate with stakeholders at all levels, including product, engineering, marketing, and executive leadership.
      • User Research Integration: Integrate user research into the design process, using insights to inform design decisions and iterate on solutions.
      • Stakeholder Management: Manage diverse stakeholders with varying needs and expectations, aligning them to a common design vision and strategy.
      • Adaptability to Emerging Technologies: Stay ahead of industry trends and integrate new technologies effectively into design.
      • Global Design Perspective: Design for a global user base, considering localization, accessibility, and cultural differences in the design process.


      • Familiarity with integrating AI into user experiences is a plus.
      • Passion for staying updated on the latest trends in design, technology, and user experience.


      This role will be remote and based in the UK


      We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

      What We Offer

      There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

      Twilio thinks big. Do you?

      We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

      So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

      If this role isn't what you're looking for, please consider other open positions.

      Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

      Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

  • About the company

      With Twilio, unite communications and strengthen customer relationships across your business – from marketing and sales to customer service and operations.