• Job Description

  Req#: JR101406

  About Reputation

  Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

  Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner , a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work , reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

  Why Work at Reputation?

  • Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

  • We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022.

  • Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

  • The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

  • Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

  • Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

  • Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback.

  Job Summary:

  At Reputation.com we work to build and improve a platform that helps large multi-location enterprise organizations with their Online Reputation Management(ORM). We build tools that enable companies to listen to their customer’s voice via reviews, surveys, and social presence. Reputation.com is looking for a Senior Manager QA to join our Engineering team. You will be managing QA team and working with multiple engineering teams, Product Managers, and Support teams to test and release, high quality scalable platform used by Fortune 500 companies. You'll be responsible to plan and execute software releases with utmost quality.

  
  
  Roles and Responsibilities:

  • Adept at driving Automation Strategy, Optimizing Quality Processes, and Leading High-Performing QA teams to deliver reliable, enterprise-grade solutions.

  • Extensive experience in managing both functional and automation testing efforts to ensure end-to-end quality coverage across diverse platforms and applications.

  • Champion of quality-driven practices, embedding test excellence and continuous improvement into every stage of the development lifecycle.

  • Proficient with one or more of the following languages: Java, C# and Python

  • Strong expertise in JavaScript with a minimum of 4+ years of relevant experience

  • Experience with JavaScript, TypeScript, UI Automation, and WebDriverIO

  • Strong experience working with testing frameworks and tools like WebDriverIO / PlayWright / Protractor / Selenium / UFT / JUnit / NUnit / Appium, etc..

  • Hands-on experience in Protractor, Mocha, Chai, Jest, Puppeteer, or Cypress is a plus

  • Experience with Agile Methodologies including QA best practices across SDLC

  • Proficient with DevOps technologies and concepts for example: CI/CD, Dockers, Kubernetes, Jenkins and Git

  • Experience with one of the Cloud Platforms like GCP / AWS / Azure

  • Experience using/understanding of Performance testing frameworks like JMeter DSL or K6

  • Good understanding of performance metrics such as - CPU utilization, Memory Management , Response time, Page Load time, Throughput, Latency

  • Understanding of asynchronous architecture like Google pub-sub / RabbitMQ

  • Hands-on exp with one of the Data Base: BigQuery / MongoDB / SQL

  • Lead defect triage meetings and orient towards solution

  • Ability to mobilize others in team and out for root cause analysis of issues and performance bottlenecks

  • Ability to create Test Plan/Test Strategy, Review & Analyze Results

  • Prior Performance Execution experience in performance/scale/stress/resiliency testing large scale enterprise solutions is a plus.

  Qualifications:

  • 15+ years of Leadership Experience in Quality Assurance, with a strong focus on both Functional and Test Automation in both API and UI layers.

  • MS in Computer Science or related field is preferred. Bachelors Technical Degree in any CS /AI/ML/IT or any related field is Mandatory .

  • Ability and experience in managing a team of Managers / QA / Automation / Performance Test Engineers

  • Strong verbal and written communication skills with an ability to express complex technical concepts in business terms.

  • Strong analytical, problem-solving, and conceptual skills.

  • Contribute to and lead cross-team initiatives that are impacting many teams

  • Strong leadership skills, with excellent communication skills, and ability to motivate teams.

  • Proven experience in creating projects from scratch

  • Strengthen team by hiring and retaining top talent.

  When you join Reputation, you can expect:

  • Flexible working arrangements.

  • Career growth with paid training tuition opportunities.

  • Active Employee Resource Groups (ERGs) to engage with.

  • An equitable work environment.

  • We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

  • At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

  Additionally, we offer a variety of benefits and perks, such as:

  • Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws

  • Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy

  • Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)

  • Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)

  • OPD: of 7500 per annum per employee

  Leaves

  • 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)

  • 12 Casual/Sick leaves (Pro-rata calculated)

  • 2 Earned Leaves per Month (Pro-rata calculated)

  • 4 Employee Recharge days (aka company holiday/office closed)

  • Maternity & Paternity (6 months)

  • Bereavement Leave (10 Days)

  Car Lease:
  Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.

  We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

  Applicants only - No 3rd party agency candidates.

• About the company

  Reputation.com is a business-to-business online reputation management and customer experience management company headquartered in Redwood City, California.

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